Student Support Manager

Job Description - Student Support Manager

Industry: EdTech / Education

Job Location: Rabale, Navi Mumbai

Experience: 3-4 Years

Age Criteria: 30-32 Years Preferred

Gender Preference: Female Candidates Preferred

Salary Budget: ₹40,000-₹50,000 per month

Working Days: Monday to Saturday

Working Hours: 10:00 AM - 7:00 PM

Joining Preference: Immediate Joiners Preferred

Qualification: Graduate / Postgraduate

Job Summary

We are looking for an experienced and organized Student Support Manager to manage student support operations, lead a team, maintain student data, coordinate with internal departments, and oversee invoicing and reporting activities. The ideal candidate should have strong team management, coordination, data handling, and MS Excel skills, preferably with experience in the EdTech industry.

Key Responsibilities

• Lead, supervise, and manage the student support team to ensure efficient day-to-day operations.
• Monitor team performance, productivity, and timely resolution of student queries and concerns.
• Maintain accurate student databases, records, documentation, and operational reports.
• Handle student-related data, update records, and ensure data accuracy.
• Coordinate with admissions, academics, finance, and operations teams to resolve student issues.
• Manage invoicing activities, maintain invoice records, and coordinate with the finance team for billing-related matters.
• Prepare and maintain MIS reports, trackers, and operational dashboards using MS Excel and Google Sheets.
• Track student enrolments, pending requests, follow-ups, and issue resolution.
• Handle escalations related to admissions, enrolments, documentation, fees, and academic support.
• Ensure timely communication with students and internal stakeholders.
• Train, guide, and motivate team members to achieve departmental targets.
• Identify process gaps and implement improvements in student support operations.

Mandatory Requirements

• 3-4 years of relevant experience in student support, customer support, or operations.
• Prior team-handling experience is mandatory.
• Good knowledge of MS Excel and data management.
• Experience in invoicing and interdepartmental coordination.
• EdTech or education industry experience preferred.
• Strong communication, organizational, and problem-solving skills.

Ideal Candidate Profile

The ideal candidate should be capable of managing a team while independently handling data, invoicing, reporting, and coordination responsibilities. Strong organizational skills, attention to detail, ownership, and the ability to manage multiple activities efficiently are essential.