Strategic Client Account Manager

Strategic Account Manager

Position – Strategic Client Account Manager

Company: Tech Guardian

Status: Hourly, Full Time, In-office with regular client travel

Initial Compensation: $27.00-$32.00/hour base pay plus commission opportunities (current target variable compensation is approximately $10,000 annually)

Reports To: Sales Department Manager

Position Summary

Tech Guardian is seeking a Strategic Client Account Manager to inherit and grow an established portfolio of approximately 20 managed clients representing end users across the Inland Empire. This role is ideal for a commercially strong account manager with MSP or IT services experience, strong consultative selling skills, and enough technical fluency to lead first-pass discovery and recommendations for common opportunities while partnering with sales engineering on more complex designs.

This is a relationship-owner role first. Success comes from building trust, leading roadmap conversations, identifying practical technology improvements, advancing opportunities with discipline, and expanding accounts through excellent client service and referral-based growth.

What You Will Own

• Serve as the primary relationship owner for an assigned portfolio of managed clients.
• Meet regularly with clients in person and remotely to review priorities, identify risks, and maintain strong satisfaction.
• Lead account reviews, roadmap discussions, and multi-quarter planning conversations.
• Identify and develop opportunities tied to lifecycle management, security, infrastructure, productivity, and service improvements.
• Independently handle standard opportunities such as workstation refreshes, Microsoft 365 and licensing changes, backup renewals, firewall renewals, and standard stack updates.
• Partner with sales engineering for design-heavy, nonstandard, or higher-complexity opportunities.
• Present recommendations, proposals, and business cases clearly to client stakeholders.
• Manage opportunity workflow, deadlines, follow-up, and margin awareness from discovery through close.
• Work closely with the assistant account manager on purchasing, reporting, scheduling, and opportunity administration.
• Build vendor and supplier relationships and make effective use of available incentives and programs.
• Expand existing accounts and generate referral-based new business opportunities.

Must-Have Qualifications

• 3+ years of experience in account management, client success, consultative sales, or a similar client-facing role in an MSP, IT services, or B2B technology environment.
• 2+ years of experience growing accounts, managing revenue responsibility, or advancing technology solution opportunities.
• Strong customer service, meeting leadership, presentation, and follow-through skills.
• Ability to organize multiple opportunities, priorities, and deadlines without losing momentum.
• Comfort discussing common MSP solutions and translating business needs into practical recommendations.
• Technical fluency across core MSP offerings and the judgment to know when to engage a sales engineer or architect.
• Strong communication, problem-solving, and critical-thinking skills.
• Ability to adapt quickly, work well under pressure, and maintain a professional client presence.

Preferred Qualifications

• Experience with Microsoft 365, endpoint lifecycle planning, backup, networking, firewalls, and security offerings.
• Experience building account plans, quarterly business reviews, or multi-year technology roadmaps.
• Experience working with vendor quoting, supplier programs, or incentive structures.
• Prior experience collaborating with presales engineers, solution architects, or project teams.
• Previous experience working for a managed service provider is strongly preferred.

What Success Looks Like

• Become a trusted advisor to the assigned client base and maintain strong client satisfaction.
• Keep the opportunity pipeline organized, active, and well-communicated.
• Increase wallet share and account retention through relevant, well-positioned recommendations.
• Reduce unnecessary presales dependency by independently driving standard opportunities.
• Build realistic 12-month account plans and longer-term roadmaps that align with client needs and business goals.

Work Environment and Reporting

• Based out of the Lake Elsinore office; this is not a remote position.
• Regular travel three or more days per week to client sites throughout the Inland Empire.
• Reports to the Sales Department Manager
• Typical schedule is 8:00 a.m. to 5:00 p.m., Monday through Friday, with 40+ hours per week as needed.
• Must be able to pass a drug test.

Compensation And Benefits

• Hourly base pay of $27.00 to $32.00 per hour.
• Commission opportunities; current target variable compensation is approximately $10,000 annually.
• Competitive benefits package available after 90 days.
• Access to top-tier training and peer groups.

About Tech Guardian

Tech Guardian is an award winning Managed Service Provider serving small and midsize businesses throughout the Inland Empire. With more than 20 years in business, the company focuses on long-term client relationships, dependable service delivery, and practical technology guidance that helps clients operate more efficiently and securely.

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In exchange for the consideration of my job application by Tech Guardian, I agree that:

Neither the acceptance of this application nor the subsequent entry into any type of employment relationship, either in the position applied for or any other position shall serve to create an actual or implied contract of employment, or to confer any right to remain an employee of Tech Guardian, or otherwise to change in any respect the employment-at-will relationship between it and the undersigned. I understand and agree that if hired, my employment will be on an ‘at will’ basis and such employment is for no definite period of time. I understand and agree that my employment can be terminated with or without cause, and with or without notice at any time regardless of the date or payment of my wages or salary. If employed, I also understand that Tech Guardian may unilaterally change or revise their benefits, policies and procedures and such changes may include reduction in benefits.

I authorize investigation of all statements contained in this application. I understand that the misrepresentation or omission of facts called for is cause for dismissal at any time without any previous notice. I hereby give Tech Guardian permission to contact schools, previous employers (unless otherwise indicated), references, and others, and hereby release Tech Guardian from any liability as a result of such contract.

I understand that if employed by Tech Guardian, there will be probationary for a period of 90 days, and further that at any time during the probationary period or thereafter, my employment relation with Tech Guardian is terminable at will for any reason by either party.

Thank you for completing this application form and for your interest in our business.

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