Sr. Project Manager – Operations | Interior

Job Description

Position Title: Sr. Project Manager – Operations

Location: Wagle Estate, Thane

Reporting To: Founder & Principal Designer

Position Overview

Trance Interiors is seeking a highly capable and result-oriented Sr. Project Manager – Operations to take ownership of overall business operations, performance monitoring, and execution excellence.

This role will act as a central leadership anchor, ensuring smooth coordination across all departments, driving accountability. The individual will work closely with the Founder & Principal Designer and will be responsible for independently managing day-to-day operations in their absence.

Key Responsibilities

Department Performance Management

• Monitor performance of all departments including Design, Projects, CRM, Purchase, and Accounts
• Conduct regular performance reviews and track key performance indicators
• Ensure alignment of departmental activities with overall business goals

Project Oversight and Execution Control

• Review high-level progress of ongoing projects across sites
• Ensure adherence to timelines, budgets, and quality standards
• Address critical project issues and ensure timely resolution

Vendor and Contractor Management

• Monitor performance of vendors, contractors, and site teams
• Ensure quality standards, cost efficiency, and timely delivery
• Review and finalize vendor contracts and agreements

Financial Planning and Budget Control

• Work closely with the Accounts team for budgeting and cost monitoring
• Track project-wise profitability and overall financial performance
• Ensure financial discipline and cost optimisation across operations

ERP, Systems, and Reporting

• Ensure effective use of ERP systems across all departments
• Review MIS reports, dashboards, and operational data
• Drive process improvements and system efficiency

Team Leadership and Culture Development

• Lead and guide team members across departments
• Foster a culture of accountability, ownership, and performance
• Ensure effective communication and coordination between teams

Governance, Policies, and Compliance

• Ensure adherence to company policies, processes, and standard operating procedures
• Strengthen internal controls and compliance mechanisms

Quality, Timeline, and Client Satisfaction

• Monitor quality standards across all projects
• Ensure timely project delivery and high levels of client satisfaction
• Track client feedback and implement improvements

Conflict Resolution and Decision Making

• Resolve inter-departmental issues and conflicts effectively
• Take timely and appropriate decisions to ensure smooth business operations

Qualifications and Experience

• Graduate or Postgraduate degree (MBA preferred)
• 8 to 15 years of experience in operations, project management, or business leadership roles
• Preferred industry experience in Interior Contracting, Construction, Infrastructure, or Healthcare Projects

Key Skills and Competencies

• Strong leadership and decision-making abilities
• Strategic thinking with a strong execution focus
• Sound financial and business acumen
• Excellent communication and stakeholder management skills
• Strong problem-solving and conflict resolution capabilities
• Process-oriented mindset with experience in ERP and MIS systems

Role Expectation

The Sr. Project Manager – Operations is expected to function as the execution backbone of the organization, ensuring that all operations run smoothly, efficiently, and profitably, while supporting the company’s long-term growth and strategic objectives.

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