Sr. Manager Cargo Operations

Key Accountabilities

• End-to-End Operational Ownership
• Lead complete cargo lifecycle management — booking to discharge.
• Oversee vessel planning, cargo allocation, stowage compliance, and

turnaround performance.

• Ensure optimal utilization of fleet capacity and port infrastructure.
• Drive service reliability and schedule adherence across GCC ports.
• Governance, Compliance & Risk Management
• Ensure strict adherence to maritime regulations, port authority norms,

customs requirements, and international shipping standards.

• Govern SOP adherence and internal control frameworks.
• Lead internal and external audits, compliance reviews, and risk mitigation

initiatives.

• Maintain system integrity across cargo management platforms (ERP, TOS,

Cargo Management Systems).

• Financial & Cost Control Accountability
• Own operational P&L components including port costs, demurrage,

detention, stevedoring, and vessel turnaround costs.

• Drive cost optimization initiatives while maintaining service standards.
• Monitor budget vs. actual performance and implement corrective actions.
• Improve contribution margins through operational efficiency.
• Performance & KPI Governa• Establish and monitor KPIs such as:

o Vessel Turnaround Time (TAT)

o Berth productivity

o Cargo damage/loss ratio

o Port cost per TEU/ton

o On-time sailing performance

o Drive continuous improvement programs.

• Stakeholder & Vendor Leadership
• Manage relationships with port authorities, terminal operators, customs

officials, freight forwarders, and shipping agents across GCC.

• Oversee contracts and SLAs with service providers.
• Partner closely with Commercial, Finance, Safety, and Technical teams.
• Digital & Systems Governance
• Ensure accuracy and integrity of cargo documentation and operational

systems.

• Drive digitalization initiatives and process automation.
• Lead system enhancements for planning, tracking, and financial control.
• Team & Organizational Leadership
• Lead multi-location GCC operations teams.
• Build leadership strength and succession planning.
• Foster a safety-first, compliance-driven, performance-oriented culture

Additional Skills Sets / Abilities Desired

• Strong exposure to GCC port operations.
• Excellent process knowledge
• Flexible to work on any shift
• You may have to work a different shift based on business requirements.
• Should be willing to travel for business requirements