Job Description
- Understand goals, business requirements and constraints, market opportunities and user needs to help define opportunity areas and experience requirements
- Develop conversational flows and interaction models for voice interfaces, ensuring clarity, coherence, and a natural conversational tone
- Define the context in which the user will interact with the voice assistant (e.g., hands-free, multitasking)
- Consider variations of prompts and responses to make the interaction feel more natural and less repetitive, ensuring paths for users to get back on track when errors and misunderstandings occur
- Consider diverse accents, languages, and speech patterns in design for global application
- Plan and conduct user testing through prototypes, simulating conversations, testing scripts, and conducting usability testing
- Map existing and future experiences, both front and backstage users who are involved, through journey maps, blueprints, and ecosystem maps
- Together with cross-disciplinary teams define the role of voice in product/service value propositions
- Craft compelling narratives that bridge user aspirations with business objectives
Job Responsibilities
- 8+ years of professional experience in experience/interaction design (although you might have had a different job title, like “Content Designer” or “UX Designer”), and a robust practical and theoretical grounding in experience design through your studies or through your previous experience
- 3+ years of experience designing for various voice platforms and devices (alexa, siri, google assistant, etc.)
- Ability to work onsite at company headquarters in Chicago three days per week
- A passion for understanding customer and user needs, as well as experience working with UX researchers and conducting UX research
- Experience working in Figma
- A love of learning new things and growing your skills by diving in head-first to the task at hand
- Excellent presentation skills, with a strong ability to clearly explain your work to others
- Experience collaborating in cross-functional teams
- Knowledge of and expertise using design and prototyping tools (such as Figma)
- Affinity for frog’s values, and a passion for creating products that meet peoples’ functional and emotional needs
- Experience working in an agile product delivery environment
- Business level ability to conduct business in English
- Penchant to nerd-out on design and emerging trends
Location
Illinois, United States