Sr. Executive - Pricing & Customer Service - Export

Job Summary

The Export Pricing & Documentation Executive will be responsible for managing end-to-end export shipments by sea and air, including booking coordination, shipping line documentation, BL/SI processing, container tracking, pricing enquiries, freight rate analysis, billing coordination, customer communication, and coordination with overseas agents for DAP/DDP shipments.

5+ years experience required .

Key Roles & Responsibilities

• Export Booking Management
• Submit new shipment bookings with respective shipping lines.
• Coordinate with shipping lines for booking confirmations, schedules, vessel details, and cut-off dates.
• Ensure timely placement of bookings as per customer requirements.
• BL Draft & Documentation
• Obtain BL drafts from customers and verify the details.
• Submit Shipping Instructions (SI) to respective shipping lines within stipulated timelines.
• Obtain the first BL print from shipping lines.
• Thoroughly check the first print for accuracy, including shipper, consignee, notify party, container details, cargo description, weight, packages, ports, and other relevant information.
• Coordinate corrections with customers and shipping lines.
• Submit the approved/final first print for issuance of the Final BL.
• Container Tracking
• Track containers for all booked shipments.
• Monitor container movement, gate-in status, vessel schedules, transshipment, and shipment milestones.
• Update customers and internal teams regarding delays or changes in schedules.
• Customer Reporting / DSR
• Maintain and update the Daily Status Report (DSR) as required.
• Provide accurate shipment status and documentation updates to customers.
• Ensure timely sharing of shipment milestones with relevant stakeholders.
• Sea & Air Pricing and Documentation
• Handle the complete end-to-end process for Sea and Air Export Pricing & Documentation.
• Coordinate with customers, shipping lines, airlines, overseas agents, and internal departments.
• Ensure documentation and shipment activities are completed within agreed timelines.
• Export Enquiries
• Handle customer enquiries related to Export Sea and Air shipments.
• Understand customer requirements and provide suitable freight options and quotations.
• Follow up on pending quotations and convert enquiries into confirmed shipments.
• Freight Rate & Surcharge Analysis
• Analyse freight rates received from shipping lines, airlines, and vendors.
• Compare freight rates and applicable surcharges.
• Monitor changes in ocean/air freight rates, local charges, and other applicable surcharges.
• Ensure competitive and commercially viable pricing is offered to customers.
• Billing Coordination
• Coordinate with the internal billing/accounts team for shipment-related billing.
• Ensure correct charges are captured and invoices are raised within timelines.
• Verify billing details against agreed quotations and applicable freight charges.
• Resolve billing discrepancies in coordination with internal departments and customers.
• Overseas Agent Coordination – DAP/DDP Shipments
• Coordinate with overseas agents for DAP and DDP shipments.
• Obtain destination charges, delivery requirements, customs-related information, and other applicable costs.
• Coordinate shipment details and delivery requirements with overseas agents.
• Ensure timely communication between customers, overseas agents, and internal teams.