Sr Executive-Customer Success

Role & responsibilities

• Work closely with external and internal stakeholders to ensure smooth and timely Project Execution
• Conduct in-depth training sessions for Client Project stakeholders on using the Product
• Assist with high severity requests or issue escalations as needed
• Guide client on product features and how to use them
• Drive Client Scale-Ups to reach enterprise level penetration
• Update client about new feature developments and enhancements according to client business requirements
• Monitor client accounts to ensure product adoption and usage
• Demonstrating the product to client pre-execution, if needed
• Ensure customer satisfaction and build strong customer relationship

Preferred candidate profile

• Engineering graduates with 3-5 years of experience
• Excellent verbal & written communication & presentation skills
• Ability to multi-task and work in a challenging fast paced environment 4. Go-getter attitude and a strong work ethic
• Proficient in MS Excel & PowerPoint
• Excellent problem-solving skills, attention to detail and solution-oriented attitude
• Enthusiasm about technology with demonstrated technical aptitude