Solutions Engineer | Remote | 3+ Yrs
- Mpal Solutions Pvt Ltd - MENTORPAL
- Remote
- 3 - 5 Yrs
- 40 - 64 Lacs PA
Job Closed
Job Description
- Providing Support
- Provide post-sales support, including troubleshooting technical issues, coordinating with engineering teams for resolution, and ensuring customer satisfaction.
- Act as a technical advisor and subject matter expert, providing pre-sales support and technical guidance to prospects and customers.
- Understanding and Solving Customer Problems
- Building proof of concept apps
- Custom solution designs
- Help troubleshoot issues that arise during the customer’s lifecycle
- Provide technical assistance
Job Responsibilities
- Technical Expertise and Communication:
- Possess a deep understanding of the SaaS product and its technical capabilities.
- Communicate effectively with both technical and non-technical customers.
- Offer solutions that meet customer needs based on understanding requirements.
- Providing Product Feedback and Identifying qualitative opportunities
- Recognizing potential areas for improvement and advocating for customer-driven changes that align with the company's overall product strategy and roadmap.
- Identifying recurring themes or pain points raised by customers and compiling them into actionable feedback.
- Engaging in proactive discussions with customers to understand their evolving needs and challenges.
- Remote working: Appsmith is a fully distributed and remote team.
Location
Remote