SFDC Tech Lead

Lead the design, implementation and delivery of Salesforce (SFDC/SFMC) solutions, coordinating with software development teams and stakeholders to deliver scalable integrations and platform capabilities.

Duties & Responsibilities

• Lead requirements gathering, solution design, technical design documentation, implementation and delivery of SFDC solutions.
• Own Salesforce Sales Cloud configuration, data migration, Cloud Connectors and integrations with Salesforce core and other platforms.
• Provide hands-on technical leadership across Process Builder, Flows, Triggers and Salesforce customization.
• Design and build integrations between SFDC/SFMC and third-party fintech applications or data sources.
• Coordinate with software development teams and communicate solution concepts, progress and outcomes to project stakeholders.
• Work with Salesforce Marketing Cloud capabilities, including Email Studio and Journey Builder; exposure to Data Views, Discover Reports, Analytics Builder and Einstein Engagement is desirable.
• Apply understanding of digital marketing KPIs, email marketing, PPC, conversion metrics and reporting where relevant to SFMC solutions.
• Drive technical design quality, code reviews, release management and production support for Salesforce solutions.
• Guide developers and support resolution of complex Salesforce implementation and integration issues.

Key Challenges

• Delivering scalable Salesforce solutions across integrated enterprise and fintech platforms.
• Managing complex integrations, data migration and platform customizations while maintaining solution quality.
• Balancing delivery timelines, stakeholder expectations and production support requirements.

Decision Making Authority

• Independent: Technical design recommendations, configuration/customization approaches, integration recommendations and code-quality improvements.
• Consultative: Major architecture choices, platform changes, release decisions and cross-platform integration design with relevant stakeholders.

List of internal and external stakeholders the role is expected to interact with to execute duties effectively

• Internal: Technology, software development/support teams, business/project stakeholders and relevant platform teams.
• External: Salesforce / implementation partners, fintech application partners and other technology vendors, as applicable.

Job Requirements

Professional Qualification

Knowledge

Skills

Competencies

Experience: 8+ years of hands-on SFDC and SFMC implementation experience, ideally involving integrations with Salesforce core and other platforms.

Education: Graduate degree in Engineering, Computer Science, Information Technology or a related discipline preferred.

Certification: Salesforce Platform Developer certification is mandatory; other relevant Salesforce certifications are advantageous.

Salesforce Sales Cloud; SFDC/SFMC; configuration and data migration; Process Builder; Flows; Triggers; Salesforce customization; Cloud Connectors; third-party integrations; Email Studio; Journey Builder; digital marketing KPIs and reporting.

Requirements gathering; solution design; technical documentation; Salesforce implementation and delivery; integration design; stakeholder communication; technical leadership; release and production support.

Problem solving; ownership; collaboration; customer focus; communication; result orientation; continuous learning; delivery excellence.

Skills: sfdc,data migration,sfmc,salesforce