ServiceNow Technical Delivery Lead & PMO Consultant

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a ServiceNow Technical Delivery Lead & PMO Consultant based in India. Take ownership of a critical ServiceNow transformation workstream in a complex enterprise environment, combining technical consulting, end-to-end delivery leadership, and project management expertise. In this role, you will guide initiatives from requirements analysis and solution design through development, testing, production release, and post-launch support. You will coordinate architects, developers, testers, Product Owners, and business stakeholders to ensure milestones are met and dependencies are managed effectively. Beyond traditional PMO responsibilities, you will actively contribute to technical discussions, anticipate delivery risks, and drive issues toward resolution. This remote opportunity is suited to an experienced ServiceNow professional who can independently lead delivery, communicate confidently across technical and business teams, and bring structure and accountability to complex projects. Accountabilities: As the ServiceNow Technical Delivery Lead & PMO Consultant, you will be responsible for the successful delivery of an assigned workstream, ensuring alignment between technical execution, business requirements, and project governance. Your responsibilities will include: - Own the assigned ServiceNow workstream from initial analysis and design through development, testing, Release to Production (RTP), and hypercare. - Establish and maintain delivery plans, priorities, milestones, dependencies, and expected outcomes. - Lead requirements analysis and ensure technical dependencies, solution options, and design decisions are clearly understood before development begins. - Identify technical blockers, delivery risks, and design dependencies early, coordinating the appropriate stakeholders to resolve them. - Coordinate development activities and maintain clear visibility of progress against agreed plans and milestones. - Manage testing and User Acceptance Testing (UAT), including readiness, business participation, defect tracking, and resolution.

• Coordinate production release readiness by ensuring approvals, documentation, testing evidence, and release artefacts are complete. - Oversee workstream activities through production deployment and hypercare until agreed completion criteria are achieved. - Maintain ownership of risks, issues, actions, and dependencies, ensuring clear accountability and timely escalation. - Keep Jira and other project tracking tools up to date, maintaining accurate and transparent delivery information. - Prepare concise status reports for the Project Manager, Product Owner, and project governance stakeholders. - Organise and facilitate workstream meetings, workshops, and stakeholder discussions. - Coordinate engagement with business units and relevant stakeholders to support requirements alignment and delivery progress. - Translate complex technical topics into clear, actionable information for business stakeholders and project management. - Prepare and coordinate project documentation, presentations, decision records, communications, and supporting materials. - Proactively identify missing information, outstanding decisions, and potential delivery challenges rather than waiting for tasks to be assigned. - Work independently while escalating decisions requiring input from architecture, product leadership, or project management. Requirements: The ideal candidate combines practical ServiceNow implementation experience with strong technical consulting, project delivery, and PMO capabilities. You should be confident coordinating multidisciplinary teams, understanding technical constraints, and driving a workstream independently without necessarily performing development yourself.