ServiceNow Product Manager

• Experience working with Data and Analytics apps or platforms, 8+ years of overall experience, and 5+ years in Product Management.
• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analysing AI-driven insights, or exploring AI’s potential impact on the function or industry.
• Experience with enterprise software, services and business models – including direct interaction with customers and partners.
• Experience developing customer-centric product strategy and aligning that withlong-term company growth objectives.
• Strong prioritization skills and the discipline to focus on high-impact activities.
• Excellent analytical, collaboration, verbal, and written skills.
• Capable of influencing, interacting, and collaborating with senior business leadersas well as engineering and design teams.
• Solid project management skills with the ability to work in a fast-paced, teamenvironment and provide consistent, high-quality output on several concurrentprojects.
• Self-motivated and team-oriented; able to work autonomously and eƯectively aspart of a geographically dispersed team.
• Technical aptitude to self-validate solution approaches, assess initial feasibility, anddrive discussions with architects and engineers.
• Proven experience as a Product Manager, with a focus on analytic apps andproducts.
• Strong understanding of multiple industries and functional domains and the potential value of analytic apps for those industries and domains.
• Strong technical understanding of common data and analytics constructs such assemantic models, metrics and KPIs, and action frameworks.
• Prior experience with agile development methodologies.
• Prior Experience building SaaS products.
• Prior knowledge of the ServiceNow platform or apps is a plus.

Qualifications

A Bachelor’s or Master’s degree in any discipline from a recognized institution is acceptable.

Job Description

• Lead the strategy, product definition, roadmap, execution, and overall success of Data and Analytics-focused apps across diƯerent functional domains.
• Lead and facilitate engagement with customers and field teams in the planning ofthe product roadmap, as well as prioritize features based on their input.
• Effectively manage the roadmap, ensuring consensus and coordinating with a teamof engineers and designers to deliver high-quality user experiences on schedule.
• Generate compelling, market-validated use cases and spearhead ideation sessions.
• Clearly articulate the value proposition at various levels, tailoring the message fordifferent audience types such as customers, partners, decision-makers, business
• professionals, sales teams, and industry analysts.
• Drive product launch activities in collaboration with product, field, and marketing teams across ServiceNow.
• Maintain a proactive research stance, staying abreast of changes in market needsand the competitive landscape to influence product direction and provide supportto the sales organization.
• Establish measurable business and technical metrics, defining success criteria for your product, and actively monitor progress against the set roadmap to achievethese objectives.
• Serve as the voice of the customer, oƯering a valuable business perspective on theproduct's value proposition.