ServiceNow Developer - ITSM (Change & Release Management) | Remote | PAN India | Immediate Joiner

Job Title

ServiceNow Developer – ITSM (Change & Release Management)

Experience: 5 – 8 Years

Locations: Remote

Key Responsibilities

Configure and customize ServiceNow ITSM modules, primarily Change Management and Release Management.

Design and implement workflows using Flow Designer and Workflow Editor.

Develop and maintain risk-based approval processes and routing mechanisms.

Implement Change Lifecycle Automation and Release Management processes.

Configure Standard, Normal, Emergency, and Major Change workflows.

Develop dashboards, reports, and KPI metrics for operational visibility.

Create Catalog Items, Record Producers, UI Policies, Client Scripts, Business Rules, Script Includes, and ACLs.

Configure notifications, SLAs, approvals, and escalation workflows.

Support UAT, deployment activities, hypercare, and production support.

Collaborate with architects and stakeholders to implement OOTB-first solutions.

Participate in instance upgrades and platform enhancements.

Ensure adherence to ITIL best practices and governance standards.

Mandatory Skills

ServiceNow Platform

ServiceNow ITSM Development

Change Management

Release Management

Incident Management

Problem Management

Service Catalog

Development

Flow Designer

Workflow Editor

Business Rules

Client Scripts

Script Includes

UI Policies

UI Actions

ACLs

Reporting & Automation

Performance Analytics

Dashboards

Reports

Notifications

SLA Configuration

Scripting

JavaScript

GlideRecord

GlideAjax

ServiceNow APIs

ITIL Knowledge

Change Management

Release Management

CAB Process

Risk Assessment

Approval Workflows

Preferred Skills

ServiceNow CSA Certification

CAD Certification

ITIL Foundation Certification

Experience with IntegrationHub

REST/SOAP Integrations

Agile/Scrum Methodology

ServiceNow Upgrade Experience

Must Have Experience

Candidates should have hands-on experience in

✔ Change Management Implementation

✔ Release Management Configuration

✔ Flow Designer Development

✔ Workflow Automation

✔ Approval Workflows

✔ Reporting & Dashboards

✔ ServiceNow Scripting

✔ ITSM Module Development

Ideal Profile

5–8 years ServiceNow experience.

Strong ITSM Development background.

Hands-on Flow Designer expertise.

Experience in Change & Release implementation projects.

Comfortable with JavaScript and ServiceNow scripting.

Experience working with business stakeholders and solution architects.