Servicenow Developer Bangalore 4+ Years Bengaluru (India)

Roles and Responsibilities

Work within standard procedures and work instructions under the close guidance of more experienced colleagues.

Test software or applications, fix straightforward bugs, and escalate problems related to functionality issues.

Suggest recommendations for bug/problem resolution.

Mandatory Skills

Bucket 1

Incident and Major Incident Management (MIM)

Problem Management

Change Request Management

Service Level Agreements (SLAs)

Release Management

DevOps CI/CD - TCM

Bucket 4

Knowledge Management

Service Portal

Surveys

Asset Management

Key Requirements

Experience in IT Service Management (ITSM)

Proficiency in Asset Management

Knowledge of Service Portal (Optional: Portal development experience preferred)

Expertise in Client and Server-side Scripting

Experience with Integrations using Flow Designer and other integration approaches

Debugging skills

Optional Skills

Familiarity with portfolios such as Shell IDT/Enterprise IDT/IT4IT/Request to Fulfill

Project Overview

Project Scope: Includes both BAU (Business As Usual) and implementation/recent integrations related to all mandatory modules listed above.

Description: ServiceNow IT Engineering DevOps team is dedicated to ITSM Product Owners and focuses on delivering all ITIL processes as instructed by ITSM Product Owners.

Focus Areas

Improvements for reliable and secure operations

Compliance (control standardization & automation)

Process area enhancements

Program Details

Business Application: ServiceNow IT Service Management

Project Type: IT Product

Project Class: Process Improvement & Compliance

DevOps BAU Development Team: Responsible for all ITIL processes, such as Request, Incident, Change, and Asset.

Shared Costs: Running ServiceNow DevOps includes ServiceNow Design Authority, Architecture, Release, and Platform Team.

Dependency: Detailed scope relies on user stories created by the ITB. .