Senior Vice President- Account Management

About the Role

We are looking for an experienced and strategic Senior Vice President – Account Management to lead our Client Success and Account Management function. This role will be responsible for building long-term relationships with enterprise brands, driving revenue growth from existing accounts, ensuring exceptional campaign execution, and leading a high-performing account management team.

The ideal candidate should have extensive experience in influencer marketing, digital advertising, media, or integrated marketing agencies and possess strong leadership, commercial acumen, and client servicing expertise.

As the SVP – Account Management, you will act as the voice of the client within the organization while ensuring business profitability, operational excellence, and exceptional customer satisfaction.

Key ResponsibilitiesStrategic Account Leadership

• Own the overall Account Management function and define the long-term client growth strategy.
• Develop scalable frameworks for client servicing, retention, and account expansion.
• Build strong relationships with CXOs, Marketing Heads, Brand Managers, and Procurement teams across key client accounts.
• Become a trusted strategic advisor for clients on influencer marketing, creator economy, digital campaigns, and integrated marketing solutions.
• Identify opportunities to expand services across existing accounts.
• Ensure long-term client retention through consistent value creation.
• Build annual business plans for key enterprise accounts.

Revenue Growth & Client Expansion

• Drive revenue growth through upselling and cross-selling across existing clients.
• Own quarterly and annual revenue targets from managed accounts.
• Increase wallet share from existing brands.
• Develop account growth plans for every strategic client.
• Identify new campaign opportunities across multiple business units.
• Collaborate closely with the Brand Partnerships team to ensure smooth client transitions after acquisition.
• Monitor account profitability and ensure healthy contribution margins.

Client Relationship Management

• Build executive-level relationships with key stakeholders.
• Conduct Quarterly Business Reviews (QBRs) with major clients.
• Lead annual planning discussions with enterprise brands.
• Act as the escalation point for high-priority client concerns.
• Maintain consistently high client satisfaction scores.
• Anticipate client needs and proactively recommend innovative influencer marketing solutions.
• Ensure seamless communication across all touchpoints.

Campaign Excellence

• Ensure flawless execution of influencer campaigns across all client accounts.
• Work closely with Campaign Management, Planning, Creator Partnerships, Creative Strategy, Pricing, and Operations teams.
• Monitor campaign quality, timelines, deliverables, and reporting.
• Drive operational excellence and improve execution efficiency.
• Implement standardized campaign delivery processes.
• Ensure campaigns consistently exceed client expectations.

Team Leadership

• Lead, mentor, and develop a large Account Management team.
• Build a high-performance, client-first culture.
• Hire, train, and retain top account management talent.
• Define KRAs, KPIs, and performance scorecards for the department.
• Conduct regular performance reviews and coaching sessions.
• Create clear career progression frameworks for team members.
• Foster collaboration across Sales, Strategy, Campaign Management, Creative, Pricing, and Finance teams.

Business Strategy

• Work closely with the leadership team to define business growth strategies.
• Identify new service offerings based on market trends.
• Contribute to annual business planning and forecasting.
• Analyze industry trends, competitor activities, and emerging creator economy opportunities.
• Recommend improvements in service delivery and customer experience.

Financial Management

• Manage account profitability across all managed clients.
• Ensure healthy margins on campaigns.
• Monitor billing, collections, and revenue realization.
• Partner with Finance to improve payment cycles.
• Optimize resource allocation across accounts.

Process Improvement

• Design scalable account management processes.
• Develop Standard Operating Procedures (SOPs) for client servicing.
• Improve internal collaboration between departments.
• Implement CRM best practices.
• Create dashboards to track client health and business performance.
• Drive automation wherever possible.