Senior UX/UI Designer- Experience Strategy & Product Innovation

Job Title: Senior UX/UI Designer Experience Strategy & Product Innovation

Location: Chennai, India

Experience: 7+ Years

About the Role

We are seeking a seasoned Senior UX/UI Designer with a passion for user-centric design and a strong foundation in UX discovery, strategic thinking, and stakeholder collaboration. This role is ideal for someone who thrives in cross-functional environments and is driven to uncover deep user insights that shape meaningful digital experiences.

Key Responsibilities

• Lead UX discovery efforts by analysing user behaviour, research data, and competitive benchmarks to identify design opportunities.
• Conduct journey mapping exercises to understand user needs, pain points, and motivations across touchpoints.
• Facilitate design thinking workshops to align stakeholders around user problems and co-create innovative solutions.
• Translate insights into strategic design recommendations, wireframes, prototypes, and high-fidelity UI designs.
• Collaborate closely with product managers, developers, and business teams to ensure design solutions are feasible and aligned with business goals.
• Advocate for the user throughout the product development lifecycle, ensuring accessibility, usability, and delight.
• Present design concepts and rationale effectively to diverse audiences, incorporating feedback iteratively.

Required Skills & Experience

• 7+ years of experience in UX/UI design, with a strong portfolio showcasing end-to-end design work.
• Proven expertise in UX research, journey mapping, and experience strategy.
• Proficiency in design tools such as Figma.
• Strong understanding of user-centric design principles, interaction design, and visual design.
• Gather and assess experience requirements for new or enhanced products.
• Practice reusability by leveraging or expanding the design system and platform capabilities.
• Excellent communication and facilitation skills; ability to lead workshops and align cross-functional teams.
• Experience working in agile environments and collaborating with product and engineering teams.
• Familiarity with analytics tools (e.g., Adobe Analytics, Quantum Metrics) to derive actionable insights.

Preferred Qualifications

• Experience in financial services, enterprise platforms, or complex web applications.
• Bachelors degree (preferred emphasis on Service Design, Experience Architecture, or Information Architecture) or equivalent experience.
• Knowledge of accessibility standards and inclusive design practices.
• Certification in Design Thinking or UX Research is a plus.