Senior Travel Consultant

About The Opportunity

We operate in the travel & tourism industry, servicing both corporate and leisure segments across India with integrated travel management, bespoke holiday design, and end-to-end ticketing solutions. This is an on-site senior consultancy role focused on delivering high-touch travel programmes, optimising itineraries, and retaining strategic accounts while driving revenue growth.

Primary Job Title

Senior Travel Consultant

Role & Responsibilities

• Manage end-to-end travel bookings for corporate and premium leisure clients — flight ticketing, hotel, transfers, visas and travel insurance — ensuring accuracy and timely delivery for on-site operations in India.
• Use GDS platforms (Amadeus / Sabre / Galileo) to construct fares, issue e-tickets, process exchanges/refunds, and apply best-practice ticketing workflows with full fare compliance.
• Design and optimise complex itineraries (multi-city, multi-carrier) and coordinate with suppliers to secure negotiated rates, upgrades, and value-added services.
• Act as escalation lead for travel disruptions — proactively manage rebookings, irregular operations, refunds and client communication to minimise business impact.
• Drive account retention and growth: identify upsell opportunities, cross-sell ancillaries (excess baggage, lounge access, insurance), and meet monthly revenue/booking KPIs.
• Maintain accurate records in CRM and accounting systems, prepare PNR and invoice documentation, and collaborate with operations, finance and supplier teams to close reservations smoothly.

Skills & Qualifications

Must-Have

• 2+ years of hands-on experience as a travel consultant or ticketing agent, with at least 2 years in a senior or lead role handling corporate/leisure accounts.
• Proven GDS proficiency (Amadeus, Sabre or Galileo) and demonstrable e-ticketing / fare-construction experience.
• Strong knowledge of vi sa procedures, travel documentation, travel insurance products and airport processes.
• Excellent client-facing communication skills, high service orientation, and the ability to manage stressful disruption scenarios calmly.
• Commercial mindset with experience meeting sales targets and upselling travel ancillaries; comfort using CRM and booking tools (Salesforce, TBO, or equivalent).
• Willingness to work on-site in India with flexible hours during peak travel windows.

Preferred

• IATA certification or diploma in Hospitality/Tourism; prior TMC (Travel Management Company) exposure.
• Experience with NDC, corporate travel policy management, and handling large corporate account portfolios.
• Multilingual abilities and experience with RMS, supplier contracting or negotiated rate maintenance.

Benefits & Culture Highlights

• Competitive salary plus incentive structure tied to revenue and client-retention targets.
• Opportunities for professional development, industry certifications, and familiarisation trips.
• Collaborative, fast-paced on-site environment with clear career progression paths for high performers.

This role is ideal for a client-focused, commercially-minded travel professional who thrives in on-site operations, enjoys solving complex itinerary challenges, and wants to drive measurable results in a dynamic travel-management setting.

Skills: communication,crm,management