Senior Telecaller

Company Description Altis Estate Pvt. Ltd. is a growing real estate company focused on providing residential and commercial property solutions to a wide range of clients. The organization emphasizes transparent transactions, customer satisfaction, and long-term client relationships. Team members work in a dynamic, target-driven environment with opportunities to learn about property markets and sales strategies. The company values professionalism, integrity, and strong communication, and offers growth opportunities for individuals who demonstrate initiative and performance.

Role Description This is a full-time, on-site Senior Telecaller role based in Noida. The Senior Telecaller will handle outbound and inbound calls to prospective and existing clients, introduce real estate offerings, and generate qualified leads for the sales team. Responsibilities include explaining property details, answering queries, maintaining call logs and CRM records, and following up with leads to schedule site visits and meetings. The role involves meeting daily and monthly call and conversion targets, coordinating closely with sales and marketing teams, and providing feedback on customer needs and market trends. The Senior Telecaller is also expected to guide junior telecallers, support training activities, and ensure a professional and courteous customer experience in every interaction.

Qualifications

• Strong communication and interpersonal skills, with clear and confident telephone etiquette.
• Proven experience in telecalling, inside sales, or customer support, preferably in real estate or a related sector.
• Ability to manage high call volumes, prioritize leads, and work effectively in a target-driven environment.
• Good computer literacy, including use of spreadsheets, and email for tracking and reporting.
• Strong negotiation, persuasion, and follow-up abilities to convert inquiries into qualified leads.
• Problem-solving mindset, patience, and ability to handle objections and customer concerns professionally.
• Leadership potential to mentor junior telecallers and contribute to process improvements.
• Minimum of a high school diploma; a degree in business, marketing, or a related field is an advantage.
• Comfort working on-site in Noida and flexibility to align with business hours and peak calling times.