Senior Software Engineer + L2.5 Support

Location: Pune

Experience: 8–12 Years(683)

Notice Period: Immediate to 45 Days

Role: Software Development + L2.5 Production Support

Work Mode: As per business requirements

On-call: As per support requirements

Qualification: Graduate in Computer Science, IT, Engineering or related discipline

Role Overview

We are looking for a Senior Software Engineer who can contribute across both backend software development and L2.5 production support.

The role involves building scalable cloud-native applications while also acting as an escalation point for production issues involving applications, APIs, microservices, databases, messaging and AWS infrastructure.

Key Responsibilities

Software Development

• Design, develop, test, deploy and maintain scalable backend services using Node.js/TypeScript and Java.
• Build highly available and resilient cloud-native applications on AWS.
• Develop REST APIs, microservices and distributed applications.
• Work with event-driven technologies such as Kafka, SQS/SNS and RabbitMQ.
• Design and optimize SQL/NoSQL databases, queries, indexes and data-access patterns.
• Apply clean-code principles, design patterns and engineering best practices.
• Implement retry, timeout, circuit-breaker, idempotency and error-handling mechanisms.
• Develop unit, integration, API and component tests.
• Participate in design/architecture reviews and peer code reviews.
• Mentor junior and mid-level engineers.

L2.5 Production Support

• Act as an escalation point for incidents unresolved by L1/Operations teams.
• Troubleshoot applications, APIs, microservices, databases, messaging, integrations and infrastructure.
• Use logs, metrics, distributed traces, dashboards and AWS CloudWatch for troubleshooting.
• Diagnose API failures, timeouts, performance issues, database connectivity and integration failures.
• Troubleshoot Kafka topics/consumers, SQS queues, SNS integrations, DLQs and failed/retried messages.
• Investigate SQL/NoSQL issues including slow queries, connection pools, locking and data inconsistencies.
• Monitor application health, latency, error rates, failed transactions and resource utilization.
• Restore services within agreed SLA/SLO targets.
• Participate in major incident management and coordinate with DevOps/SRE, infrastructure, database, network, security and vendor teams.
• Perform RCA for recurring/high-severity incidents and implement permanent fixes.
• Support releases, hotfixes, rollback activities and post-deployment validation.
• Create and maintain runbooks, troubleshooting guides and knowledge-base documentation.
• Improve monitoring and alerts to reduce MTTD/MTTR.
• Identify opportunities to automate repetitive support activities.
• Participate in on-call/support rotation when required.
• Conduct knowledge-transfer sessions with L1/support teams.

Must-Have Skills

• Node.js
• TypeScript
• Java
• React
• AWS
• Amazon EKS
• AWS CloudWatch
• Redis
• Strong understanding of REST APIs and Microservices
• Experience with production/L2 application support and troubleshooting
• Strong understanding of distributed systems
• Experience with application logs, metrics and observability tools
• Strong debugging and problem-solving skills
• Excellent communication and stakeholder management
• Ability to work in a production-support/on-call environment
• Minimum 2 years of stability in an organization preferred

Nice-to-Have Skills

• Kafka
• Amazon SQS/SNS
• RabbitMQ
• SQL and NoSQL databases
• Distributed tracing
• CI/CD and DevOps practices
• Incident, Problem and Change Management
• RCA and preventive/corrective action
• Automation/scripting
• SRE practices and reliability engineering
• Experience with security, audit and production change-management processes

Candidate Profile

• Strong hands-on development and production troubleshooting experience.
• Comfortable working across application, cloud, database and messaging layers.
• Able to troubleshoot complex distributed-system issues systematically.
• Strong ownership of production incidents and permanent resolution.
• Excellent communication and stakeholder-management skills.
• Comfortable collaborating with L1, L3, DevOps/SRE and cross-functional teams.
• Willing to participate in on-call support as required.

Interview Process

2 Technical Rounds + 1 Client Round + HR

Important: Excellent communication skills are mandatory as this is a client-facing role involving regular interaction with technical teams and stakeholders.

Skills: aws,typescript,rest apis,amazon sqs,amazon eks,redis,kafka,node.js,distributed systems,rabbitmq,java,react,microservices,aws cloudwatch,l2 application support,production