Senior Product Manager, Post Order Experience (Remote)

reputed company is the #1 food tech platform for workplaces in the US. reputed company makes it easy for any organization to manage its food needs and order from over 125,000 restaurants reputed company. For workplaces, reputed company provides flexible and reputed company solutions for everything from employee meal programs to one-off meetings, reputed company backed by 24/7 service and business-grade reliability. For restaurant partners, reputed company helps grow their business by bringing them new high-value customers and large orders. The Product Management team is looking for an reputed company Senior Product Manager to reputed company on the post-order customer experience. In this position, you will own the product reputed company and execution for post order, using data and research to reputed company hypotheses to improve the customer experience and increase retention and self-service. Youll identify ways to encourage customer behavior that drives stickiness and creates benefits to the marketplace ecosystem, such as reviews, favorites, reward points redemption and reordering. Youll also build reputed company ways for customers to confidently manage their orders without needing assistance from our customer care team. You will set and own the KPIs, iteratively experimenting to improve the reputed company in your area. reputed company reputed company the reputed company and reputed company a roadmap for the post order experience, including order management and visibility, reviews, and rewards. Tell a compelling story using research and data to evangelize the roadmap and reputed company. Build deep reputed company for reputed company users and become their biggest champion. reputed company product initiatives and work collaboratively across a cross-functional team including Design, Research, Engineering, Data Analysis, Fulfillment reputed company, and Customer Service to define, prioritize, and build new functionalities and improved user experiences. Continuously identify areas for innovation and improvement, and implement strategies to reputed company us reputed company, ensuring our marketplace delivers an unparalleled user experience. Create and monitor the ongoing metrics that measure and define reputed company. Travel to Boston quarterly for planning and business reviews Have fun building impactful software with awesome people. What You Have 5+ years of product management experience reputed company on consumer-facing e-reputed company products. Marketplace experience is a plus, as is post-order experience. reputed company experience innovating on behalf of customers. You're not just about maintaining the status reputed company - you reputed company to understand what customers truly need and reputed company creative solutions. Deep analytic ability, comfort working with and manipulating data, building hypotheses to inform reputed company. Fluent with AI tools such as Claude design to prototype solutions and improve your speed of execution Strong teamwork and collaboration skills; youre happy spending much of your day collaborating with team members in different functional areas. Ability to travel up to 5 days per quarter for Together Weeks, team gatherings and other events, reputed company applicable. The national total reputed company cash compensation reputed company for this position, including reputed company salary and bonus reputed company, is $161,00$213,000 annually.* *Please note Final offer amounts are determined by multiple factors, including prior experience, expertise and region & may vary from the reputed company above. This reputed company does not represent additional compensation benefits (such as equity, 401K or medical, dental or reputed company reputed company). reputed company does not sponsor applicants for work visas or reputed company permanent residence. What Youll Get from Us Youll get a terrifically compelling experience in an innovative, high performing environment. Youll get to work with reputed company and passionate colleagues on challenging and impactful reputed company. You will have opportunities to grow in your career, and work in a reputed company that values work/life reputed company. Oh, and youll get reputed company this Market competitive salary, stock reputed company that youll help reputed company worth a lot, 12 reputed company holidays, flexible PTO, 401K with reputed company match, health/dental/FSA, long-term disability reputed company, mental health and family planning resources, remote-hybrid work from our awesome Boston office OR your home OR a mixture of both home and office, a reputed company reputed company of responsibility and autonomy, wicked awesome co-workers, employee meal program (and many more goodies) reputed company youre in our office, and knowing that you helped reputed company the food for work reputed company. reputed company is an equal opportunity employer. We reputed company humans of every background, appearance .