Senior Operations Manager QSR

Location: Bangalore

Company: Healthlicious Basil Foodtech Private Limited

We are a young brand, growing rapidly to serve healthy & fresh food & beverage. Our vision is to make healthy food accessible, without compromising on taste. We serve smoothies, shakes, refreshers & millet sandwiches. Everything we do is all-natural, preservative-free & fully transparent.

Our good-food ATMs are stationed in 60+ locations in Delhi NCR including places like Amity university, Select City Walk, Worldmark Aerocity, Ambience mall, Max Group & Fortis group. We are also partners with food court aggregators like Smartq, Foodforum, Gokhanna. We have served 10 Lakh + orders and are on track to open 100 kiosks in this financial year.

Key Responsibilities

City Operations Leadership

• Sales Growth: Drive sales performance by working closely with store managers to ensure continuous per-store growth, identifying opportunities to boost revenue.
• Operational SOP Compliance: Ensure that all operational Standard Operating Procedures (SOPs) are adhered to consistently across all stores, maintaining high-quality standards.
• Audit Excellence: Manage and monitor store audit processes, ensuring all stores achieve excellent audit scores and maintain operational efficiency.
• P&L Ownership: Take full ownership of Profit & Loss (P&L) for the city's operations, working to optimise costs and maximise profitability.
• Zomato Ratings Management: Regularly monitor and improve Zomato ratings by ensuring high service and product quality, engaging with customer feedback proactively.
• Customer Satisfaction: Enhance customer satisfaction scores by ensuring superior in-store experiences and addressing customer concerns efficiently.
• Repair Resolution: Implement a fast, cost-effective resolution system for any maintenance and repair issues that arise during store setup.
• Process Innovation: Continuously identify and implement new processes and systems to improve metrics such as kiosk storage efficiency and overall throughput in stores.
• Staffing Management: Ensure that each kiosk is adequately staffed and proficiently trained at all times to meet operational requirements and provide excellent customer service.

Requirements

• Proven experience in managing city-wide operations or multi-store management.
• Strong understanding of P&L management and cost optimization.
• Familiarity with auditing processes and operational SOPs.
• Experience in NSO management, with a focus on seamless execution.
• Ability to innovate and improve operational processes.
• Excellent communication and leadership skills.

What We Offer

• Competitive salary and benefits package.
• Opportunities for professional growth and development.
• A collaborative and supportive work environment.
• The chance to be part of a mission-driven company revolutionising the food industry.
• This profile emphasizes both leadership in day-to-day operations and expertise in opening new stores efficiently.