Senior Manager- Social Media (Communications Agency)

An Integrated Communications agency is hiring for the profile of Senior Manager Client Servicing - Social Media and Content Marketing.

Location: Delhi

Experience: 6-9 years

Core Skills

• Immaculate spoken and written communication
• High curiosity and sharp strategic thinking
• Strong project management skills; proactive and highly organised
• Ability to perform under pressure and deliver against tight deadlines
• Quick absorption of information and ability to translate it into clear, detailed briefs
• Innovative and solution-oriented mindset
• Credible, confident, and articulate - comfortable managing diverse stakeholder personalities

Key Responsibilities

Client Leadership

• Own end-to-end client relationships and ensure seamless day-to-day communication
• Act as the brand and subject-matter expert for accounts under your purview
• Lead short- and long-term brand strategy, insights, and consulting-led solutions
• Translate client briefs accurately into actionable direction for internal teams
• Proactively identify opportunities, ideas, and solutions

that drive business impact

• Schedule and lead regular reviews, reporting, and health-check meetings (internal & external)
• Flag, manage, and resolve escalations effectively
• Oversee financial processes and account hygiene for managed clients

Team Leadership

• Motivate and guide teams to ensure high-quality, timely delivery
• Foster a culture of collaboration, curiosity, and ownership
• Drive processes and best practices that improve efficiency and outcomes
• Attract, mentor, and retain high-performing talent
• Facilitate regular brainstorms to keep creative and strategic thinking sharp