Senior Manager- Customer Service -Supply Chain (MT/ E-Com )- Noida

Job highlights

• Experience in MT Ecom distribution centers and SCM with strong analytical skills and proficiency in Advanced Excel/SAP
• Improve customer order fill rate above 95%, drive demand forecasting, manage distribution centers, and coordinate between sales and SCM

Dear Candidate,

I have very urgent opening for our leading FMCG Client .

Key Responsibility :-

• To improve order fill rate of customers
• To make above 95% and ++
• To drive demand forecast at customer level & bring visibility of key drivers for rolling months
• To assess demand variability & plan course correction methodology to improve fill rate
• To build relationship with SCM leads of customers to bring in best practices
• To guard total cost of distribution from pick to deliver
• To have regulated control over returns & refusal from customers against stipulated fill rate target
• To act as bridge between channel sales & SCM function
• To handle the distribution centres (CFA) of MT Ecom customer or FMCGs brands serving to MT Ecom
• customers

Preferred Candidate Criteria:-

• Good exposure of MT Ecom working environment
• Basic understanding of order to cash process of above two channels
• Having worked for moderate to large distribution centres of MT Ecom customers or FMCGs brands
• serving MT Ecom customers
• Having worked as interface between sales & SCM (focused to above channels)
• Modern tool knowledge ...like order booking, order filters, service rate (fill rate) calculations etc.
• More SCM side exposure with blend of customer service
• Must have high Analytical skills and able to work with Large Data & complex situations.
• Good command of key stake holder management
• Strong execution skills
• Strong communication English and Hindi
• Tech savvy Advance Excel/ SAP / IT software
• Team player
• Speed and Accuracy

If interested mail me your updated CV on my email id himanshi.thetalentkeepers@gmail.com