Senior HR Manager – People, Culture & Operations

Location: Kolkata

Organisation: iKure Techsoft Pvt. Ltd.

Role Type: Full-time

Experience: 8–12 years preferred iKure is looking for an experienced and mature Senior HR Manager who can manage people, culture, performance, and HR operations across a diverse and distributed workforce.

The role requires someone who is practical, people-oriented, firm when required, and capable of handling teams across multiple locations, including office teams, field teams, project teams, and community-based healthcare workers.

Key Responsibilities

Lead HR operations across multiple locations, programs, clinics, and field teams.

Manage employee relations, conflict resolution, grievance handling, and workplace discipline in a fair and structured manner.

Support managers in handling people issues, team performance, communication gaps, and escalation matters.

Strengthen HR policies, processes, attendance systems, leave management, onboarding, documentation, and employee records.

Drive recruitment for office, field, program, healthcare, technology, and support roles.

Ensure smooth onboarding and induction of new employees across different functions and geographies.

Support performance management, goal setting, reviews, feedback discussions, and PIP processes where required.

Build a culture of accountability, ownership, professionalism, and respect across the organisation.

Work closely with leadership and functional heads to understand team requirements and improve workforce planning.

Manage HR compliance, employee documentation, contracts, consultant agreements, and statutory coordination.

Handle sensitive employee matters with maturity, confidentiality, and balanced judgement.

Support training, capacity building, employee engagement, and internal communication.

Ensure coordination between head office, branch teams, field teams, and project locations.

Track attendance, productivity, field discipline, reporting structures, and HR-related MIS.

Help build systems that support a growing healthcare organisation working across diverse communities and locations.

What We Are Looking For

8–12 years of experience in HR, people operations, employee relations, recruitment, HR compliance, and performance management.

Strong experience in managing teams across multiple locations.

Ability to handle conflict, difficult conversations, grievances, and disciplinary matters with maturity.

Good understanding of HR policies, documentation, compliance, attendance, payroll coordination, and employee lifecycle management.

Strong communication and interpersonal skills.

Ability to work with both senior leadership and field-level teams.

Practical problem-solving approach with good judgement.

Experience in healthcare, social enterprise, development sector, field operations, startups, or distributed workforce environments will be preferred.

Comfortable working in a fast-moving organisation where systems are evolving.

Strong follow-up, coordination, and documentation skills.

Preferred Skills

Recruitment and onboarding across mixed roles.

Performance management and PIP handling.

Employee relations and conflict resolution.

HR MIS, attendance tracking, and workforce reporting.

Training coordination and employee engagement.

Experience working with field teams, community workers, clinics, or project-based teams.

Why Join iKure

This role offers the opportunity to shape the people function of a growing healthcare organisation working across multiple locations and communities. The Senior HR Manager will play an important role in building a disciplined, motivated, and accountable workforce while supporting iKure’s mission of making quality healthcare more accessible.

Interested candidates can apply with their CV and a short note on relevant HR experience.