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Senior Associate – Application Support-|Noida|5+ Yrs

  • Genpact
  • India, G...
  • 5 - 9 Yrs

Job Closed

Job Description

Apply directly on:- https://genpact.taleo.net/careersection/sgy_external_career_section/jobdetail.ftl?job=CAP037231

Minimum Qualifications / Skills 

  • Graduation in any stream 

Preferred Qualifications/ Skills 

  • Advance knowledge of MS Office suite (Outlook, Word, Excel and PowerPoint). 
  • Should be proficient in Internet usage, web browser, search engines. 
  • Excellent troubleshooting & problem solving skills 
  • Experienced in process documentation. 
  • Knowledge of Lean Six Sigma 
  • Knowledge of Capital market, financial products like: Equity, Fixed income, Modelware etc. 
  • Hands on experience with tickets/queries handling and resolving process issues. 
  • Should have strong sense of urgency in getting things done within deadline, good time management skills. 
  • Multi-tasking 
  • Excellent interpersonal, Written and Verbal Communication skills 
  • Proactive and willing to take initiatives w.r.t. project work/tasks 
  • Problem solution mindset 
  • Positive attitude for Customers/team mates – friendly and approachable. 
  • Having an excellent flair for continues learning and education.  
  • Willing to work in 24x7 shifts/rotations. 
  • Relative experience in operations industry 
  • Quality conscious 

Job Responsibilities

  • To ensure timely and accurate delivery of daily tasks/processes  
  • To handle queries and clarifications sought by Analysts w.r.t. any operational/ technical & process related issue.  
  • To understand customer’s concerns & issues and resolve the same. 
  • Work and coordinate with team members 
  • To keep oneself abreast of all the updates applicable to policies/regulations/compliances  
  • Manage compliance requirements for Processes, functions, organization and Client. 

 

Location

Greater Noida, Uttar Pradesh, India