Sales Manager - Refurbished laptops

Job Summary

The Sales Associate – Refurbished Laptops is responsible for driving sales of certified refurbished laptops through deep product understanding, customer trust-building, and solution-oriented selling. The role combines technical knowledge, consultative selling, and customer service to help individuals and businesses find reliable, high-value computing solutions at affordable prices.

Key Responsibilities:Sales & Customer Engagement

• Engage with walk-in, online, or channel customers to understand their computing needs and recommend the right refurbished laptop models.
• Educate customers about the certified refurbishing process, warranty coverage, quality checks, and value benefits versus new devices.
• Achieve or exceed assigned monthly and quarterly sales targets.
• Manage product demonstrations, explain specifications, and compare options to aid customer decision-making.
• Cross-sell accessories, extended warranties, and buyback programs where applicable.
• Handle customer objections professionally, emphasizing reliability and certification assurance.

Operational Excellence

• Maintain accurate product listings, price tags, and inventory visibility.
• Ensure that refurbished stock is properly displayed, labeled, and compliant with quality standards.
• Record all transactions in POS/CRM systems and update leads, quotations, and follow-ups.
• Track and report on daily sales performance, customer feedback, and product trends.
• Coordinate with the backend team for product availability, repairs, and logistics.

Qualifications & Skills

• Bachelor’s degree in Business, IT, or related field (preferred).
• 1–3 years of experience in sales, preferably in IT hardware / refurbished electronics / retail tech.
• Good understanding of laptop configurations, performance metrics, and usage cases.
• Excellent communication, persuasion, and problem-solving skills.
• Basic proficiency with CRM or POS systems.
• Tech enthusiast with an eye for value-driven selling.
• Honest, customer-first attitude with a commitment to ethical sales.