Sales and Relationship Manager

Job Title: Relationship Manager

Department: Secured- Direct

Reports To: Sales Manager

Employment Type: FTC

Job Summary

We are seeking a motivated and results-driven Relationship Officer to join our Secured

Direct lending team. The primary responsibility of this role is to source and process loan

applications through self-sourcing and a network of connectors The candidate will be the

face of the organization, building strong client relationships while ensuring adherence to

compliance and credit guidelines.

Key Responsibilities

 Loan Sourcing

~ Proactively generate leads through self-sourcing (cold calling, field visits,

referrals, digital platforms, etc.).

~ Build and manage a reliable network of connectors such as property dealers,

chartered accountants, and other channel partners to source loan

applications.

~ Conduct regular follow-ups with leads to maximize conversion.

 Client Relationship Management

~ Engage with prospective borrowers to understand their financial needs and

provide suitable loan products.

~ Maintain relationships with existing customers to encourage referrals and

repeat business.

 Application Processing

~ Collect, verify, and ensure timely submission of all necessary documentation

required for loan processing.

~ Coordinate with internal credit and operations teams to ensure smooth

processing and disbursal of loans.

 Compliance And Reporting

~ Ensure all applications comply with regulatory and organizational credit

guidelines.

~ Maintain accurate records of lead sourcing, customer interactions, and loan

application statuses.

~ Prepare and submit daily/weekly/monthly reports to management.

Qualifications And Skills

• XII cleared.
• 1-2 years of experience in Direct sourcing of Affordable Mortgage loans ( LAP and

HL)

• Understanding of Legal and Technical aspects of mortgage loans
• Good understanding of local economy.
• Good communication, interpersonal, and negotiation skills.
• Proven ability to achieve sales targets and build strong partner networks.
• Self-motivated with a result-oriented approach.

Key Performance Indicators (KPIs)

• Number of loans sourced (monthly/quarterly targets).
• Conversion rate from lead to disbursal.
• Value of loans disbursed.
• Quality and productivity of sourced leads (NPA % and rejection rate).
• Expansion and effectiveness of connector network.

Compensation

• Fixed salary + performance-based incentives
• Allowances as per company policy

12th / Higher Secondary Certificate (HSC)