Resort Manager

JOB DESCRIPTION – RESORT MANAGER

Nature-Based Resort, Kanha Tiger Reserve, Madhya Pradesh

Job Purpose

To manage the overall operations of the resort and provide guests with a peaceful, personalized, nature-based hospitality experience, focusing on local food, natural education, and a homestay feeling.

Key Responsibilities

• Guest Experience: Ensure personalized service, warm hospitality, guest comfort, and prompt resolution of complaints.
• Daily Operations: Manage front office, housekeeping, kitchen, dining, maintenance, and overall resort cleanliness.
• Nature Experiences: Coordinate with naturalists for nature education, guided activities, and safari arrangements through authorized providers.
• Food & Beverage: Ensure fresh, hygienic, home-style local food prepared with resort-made masalas and flours.
• Paid Activities: Manage cooking demonstrations, pizza-making sessions and other approved guest experiences.
• Team Management: Supervise staff, prepare duty rosters, conduct briefings, and maintain service standards.
• Financial Management: Monitor room revenue, expenses, food costs, inventory, billing, and daily cash records.
• Sales & Reservations: Manage bookings, room occupancy, guest communication, and revenue opportunities.
• Maintenance: Ensure rooms, equipment, utilities, and common areas remain clean, functional, and well maintained.
• Procurement & Inventory: Control purchases, stock levels, consumables, and resort assets.
• Safety & Compliance: Maintain guest safety, food hygiene, emergency procedures, and compliance with applicable forest and wildlife regulations.
• Reporting: Submit daily operational updates and monthly performance reports to management.

Mandatory Experience

• Minimum 3–5 years of experience in a wildlife resort, jungle lodge, safari lodge, or nature-based resort.
• Practical experience in managing resort operations in a wildlife destination.
• Good understanding of safari operations, naturalist coordination, and guest wildlife experiences.
• Ability to manage guest expectations, staff, housekeeping, food service, and daily resort operations.
• Knowledge of responsible tourism, wildlife conservation, and applicable forest department regulations is preferred.