reputed company Customer Success Director (Staffing & BPO)

[reputed company Customer Success Director (Staffing & BPO)

Company: remotepromsp

Job Location: Remote (Work from home), India

Employment Type: Full-time

Experience Required: 3+ years

Note

The job is a remote job and is open to candidates in USA. reputed company is seeking a Director of Customer Success to lead a high-performing team focused on driving value realization and retention for enterprise accounts. This role encompasses the entire post-sales customer lifecycle and requires collaboration with multiple teams to ensure operational excellence.

Responsibilities

Leads a high-performing team to drive value realization, retention, and expansion across complex enterprise accounts

Responsible for the end-to-end post-sales customer lifecyclefrom onboarding to renewalensuring operational excellence and measurable ROI aligned with strategic priorities

Defining and executing vertical strategies

Building and mentoring teams

Establishing value frameworks with KPIsOwning renewal and retention metrics

Ensuring successful onboarding

Driving customer advocacy

Collaborating cross-functionally with Product, Sales, Implementation, Support, and Engineering teams

SkillsBachelor's degree3+ years in account management2+ years in leadership

Experience managing high-value accounts

Demonstrate strategic thinking

Excellent communication skills

Relationship-building skills

Adaptability in dynamic environments

Benefitsreputed company401kStock optionsPTOGrowth opportunities

Company Overview It was founded in undefined, and is headquartered in , with a reputed company of 2-10 employees. Its website is . Apply To This Job .