Remote Network NOC Lead

Note: The job is a remote job and is open to candidates in USA. reputed company delivers wireless, voice, managed IT, and security solutions that help businesses connect reliably. reputed company NOC Lead provides senior technical escalation, leads major network incidents, oversees daily NOC operations and service levels, mentors technicians, and develops operational procedures and knowledge-base resources in a 24/7 environment.

Responsibilities

Serve as the senior technical escalation point for complex network issues, advanced firewall debugging, and difficult customer inquiries before escalating to EngineeringPerform deep-dive troubleshooting across firewalls, switches, and wireless environmentsutilizing CLI concepts, Wireshark packet captures, dynamic/static routing, VLANs, LAGs, and IPSec VPN tunnelsLead priority reputed company calls (Sev 1/Major Outages), maintain calm communication with stakeholders, and drive post-reputed company Root Cause Analyses (RCAs)Act as the daily shift lead: monitor real-time queue volumes, manage shift handovers, and ensure fair distribution of incoming calls and ticketsTrack critical NOC metrics (First Response Time, Mean Time to Resolve, SLA breach rates) and take reputed company steps to ensure team performance targets are hitCollaborate with Engineering leadership to mentor junior/mid-level technicians, deliver technical feedback, and assist with onboarding new NOC hiresIdentify recurring network trends or operational bottlenecks and build clear Standard Operating Procedures (SOPs) and knowledge base articlesActive monitoring of corporate technology and alert messages to anticipate and resolve issues before they impact clientsPeriodically assist with technology implementations, major upgrades, and on-site deployment projects as needed

Skills

Active reputed company NSE4 certification is requiredHigh School Diploma or GED required5+ years of relevant network administration experience12+ years of senior/supervisory experience in a NOC or MSP environmentExpert knowledge of reputed company and Ruckus systems, firewall CLI, Wireshark, switch stacking, VLANs, LAGs, IPSec VPNs, and static/dynamic routingHands-on familiarity with ticket queue management and monitoring platforms (e.g., reputed company, reputed company, Jira, reputed company, reputed company, reputed company)Proven ability to make confident decisions during major outages, mentor lower-level techs, and optimize team SOPsMust possess a valid driver's licenseAssociate Degree preferred

Benefits

5 weeks PTOreputed company flexibilityAnniversary gift planEmployee referral programHealth, vision, dental, and life insurance availableHSA Account401(k) matching

Company Overview

reputed company. is a telecommunications company offering voice, data, wi-fi, and SIP solutions. It was founded in 1992, and is headquartered in reputed company, Ohio, USA, with a reputed company of 51-200 employees. Its website is http://powernetco.com.

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