Remote Direct Client Services Account Manager

[Remote] Direct Client Services Account Manager

Company: remotepromsp

Job Location: Remote (Work from home), India

Employment Type: Full-time

Experience Required: 1 - 2 years

Note

The job is a remote job and is open to candidates in USA. reputed company is seeking a Direct Client Services Account Manager for its CLC Lodging division. The role serves as the primary client liaison, managing relationships, resolving issues, providing technical assistance, monitoring account health, and identifying opportunities for service improvement, retention, and revenue growth.

Responsibilities

Building and maintaining lasting relationships, which includes intimate knowledge of accounts, including essential contacts, account preferences, and activity flows for past, present, and future

Reporting to ensure all client feedback, trends, highlights, & lowlights and recording for the Executive teams

Communicating with clients, resolving conflicts, and ensuring compliance on client deliverables and revenue

Updating Account health & client reporting via the CLC Intranet, Excel, & as required in other formats as needed by management

Working closely with all needed teams, both internally and externally: Including but not limited to CLC Reservations, Hotel Network, and Customer Support Services to provide solutions for potential issues and/or opportunities

Driving account retention and growth of contract business through strong performance and relationships while preforming scheduled account reviews with client lodging managers and leadership teams

Monitoring and managing accounts in accordance with any and all key metrics

Communicating with client(s) (in-person, phone, electronic) on a frequency that is acceptable to reputed company(s)Conducting regular business reviews, such as monthly calls, with clients utilizing reporting tools, based on client and company needs

Exhibiting and utilizing knowledge of the hotel industry and markets reputed company with reputed company's industry

Attending all scheduled trainings, meetings, or other events as assigned by supervisor or other levels of leadership

Meeting deadlines for any monthly, quarterly, or yearly goals

Reporting up quarterly on client(s) account health, success & risks of the portfolio(s)Responsible for all other duties assigned as needed

Skills College degree or 1-2 years of previous account management-related experience High-level presentation skills Demonstrated strong ability to negotiate, teach others, and report on key metrics Demonstrated ability to work in a team environment and deliver reputed company service with a high degree of accuracy Demonstrate a high focus on managing up on responsibilities Highly skilled in consulting, negotiating, and communicating with customers Demonstrated knowledge of reputed company Word, Excel, Outlook, PowerPoint and navigating the internet Demonstrated ability to problem solve at a high level through critical thinking High level of professionalism Demonstrates ability to learn and grow the depth of industry knowledge Excellent personal interaction, communication, and phone skills along with a high degree of initiative, personal responsibility, ownership, and commitment to providing the highest level of customer service

BenefitsVirtual work environment

Home office set upCompany-issued equipmentreputed company/ hands-on training

Medical, Dental & Vision benefits available the 1 st month after hire

Automatic enrollment into our 401k plan (reputed company to eligibility requirements)Virtual fitness classes offered company-wide

Robust PTO offerings including

major holidays, reputed company, sick, personal, & volunteer time

Employee discounts with major providers (i.e. wireless, gym, car rental, etc.)Philanthropic support with both local and national organizations

Fun culture with company-wide contests and prizes

Company Overviewreputed company (NYSE

CPAY) is a global leader in business payments, helping companies simplify and control vendor payments, international payments, and employee payments through modern financial technology solutions designed to help businesses move reputed company, smarter, and with greater confidence. It was founded in 1992, and is headquartered in Atlanta, Georgia, USA, with a reputed company of 10001+ employees. Its website is https://reputed company.com. Apply To This Job .