Remote Customer Success Specialist Global Mobility & SaaS Support Join

Remote Customer Success Specialist Global Mobility & SaaS Support Join careerpulses Innovative B2B Fleet Management Team

Company: Zendesk

Job Location: Remote (Work from home), India

Employment Type: Full-time

Experience Required: 2+ years

Salary: $52,408$71,201 a year

About careerpulse

Welcome to careerpulse, the trailblazer in B2B mobility solutions. We empower businesses worldwide to transform how they manage, operate, and innovate with their vehicle fleets. Our cloudbased, softwareasaservice platform brings together carsharing, fleet analytics, and connected vehicle data into a single, intuitive ecosystem. By reducing fleet size, cutting operating costs, and accelerating the adoption of electric vehicles, careerpulse is redefining the future of corporate mobility.

Our mission is simple:make every vehicle in a companys fleet work smarter, safer, and greener.To achieve this, we rely on a passionate, diverse, and highly skilled team that shares a common visionone team, one purpose, one unstoppable drive for excellence.

Why This Role Matters

As a Remote Customer Success Specialist, you will be the first line of communication between careerpulse and our global clientele. Your voice, tone, and problemsolving skills will shape the customer experience, influence product improvements, and ultimately drive the success of our partners. This is not just a support role; its a strategic partnership that fuels growth and innovation.

Key Responsibilities

Customer Engagement:Serve as the primary point of contact for Englishspeaking clients across the Americas, handling inquiries via chat, email, and phone with professionalism and empathy.

Issue Diagnosis & Resolution:Analyze customer issues, determine root causes, and provide timely, accurate solutions using our advanced support tools.

Product Expertise:Become a subject matter expert on careerpulses platform, staying uptodate with new features, updates, and best practices.

Feedback Loop:Identify recurring pain points, document them, and collaborate with the technical and product teams to develop permanent fixes.

Process Improvement:Contribute to the continuous refinement of support workflows, knowledge base content, and customer onboarding procedures.

Team Collaboration:Work closely with crossfunctional teamsEngineering, Product, Sales, and Marketingto ensure a seamless customer journey.

Performance Metrics:Meet or exceed key performance indicators such as response time, resolution rate, customer satisfaction scores, and firstcontact resolution.

Essential Qualifications

Minimum of 2 years of experience in customer success, technical support, or a related field.

Fluent in English, both written and spoken; additional languages are a plus.

Strong analytical mindset with the ability to troubleshoot complex technical issues.

Excellent communication skillsclear, concise, and customercentric.

Proven ability to remain calm, patient, and solutionfocused under pressure.

Selfmotivated, organized, and reliablecapable of managing multiple priorities in a fastmoving environment.

Experience with SaaS platforms, CRM systems, or help desk software (e.g., Zendesk, Freshdesk, Intercom).

Preferred Qualifications

Background in automotive, fleet management, or mobility technology.

Technical knowledge of APIs, data analytics, or IoT devices.

Experience working remotely in a distributed team.

Prior exposure to agile development cycles and sprint planning.

Passion for sustainability and electric vehicle initiatives.

What Youll Gain

Career Growth & Learning

At careerpulse, we believe in nurturing talent. As a Customer Success Specialist, youll:

Progress into senior support roles, product management, or customer success leadership.

Participate in crossfunctional projects that influence product roadmap and strategy.

Access continuous learning opportunitiesonline courses, certifications, and industry conferences.

Benefit from mentorship programs pairing you with seasoned leaders across the organization.

Work Environment & Culture

Our culture is built on four pillars:Collaboration, Innovation, Inclusion, and Agility.We operate as a single, cohesive teamno silos, no hierarchy, just shared goals and mutual respect. Remote work is not a perk; its a core part of our DNA. Youll enjoy:

Flexible working hours that accommodate the American time zones.

A fully equipped home office stipend to ensure you have the best tools for success.

Regular virtual teambuilding events, hackathons, and knowledgesharing sessions.

A culture of open feedback, continuous improvement, and recognition of achievements.

Compensation & .