Regional Service Leader

Regional Service Leader

Company: PERSOL

Job Location: Mumbai, Maharashtra, India

Employment Type: Full-time

Salary: 6L9L a year

Roles & Responsibilities

Manage customer service and after-sales support operations within the assigned region.

Handle customer complaints and escalations, ensuring timely resolution and customer satisfaction.

Coordinate with service centers, technicians, and internal teams to drive service excellence.

Monitor service performance metrics and ensure adherence to service standards and SLAs.

Prepare and maintain MIS reports, dashboards, and performance trackers using Excel.

Conduct regular reviews with service partners to improve operational efficiency.

Support field service activities and drive continuous process improvements.

Ensure a seamless customer experience throughout the service lifecycle.

Preferred Candidate Profile

Experience in customer service, after-sales service, or service operations.

Strong communication and stakeholder management skills.

Excellent spoken English.

Experience in complaint resolution and escalation management.

Strong Excel and MIS reporting skills. .