Recruitment Coordinator (Voice Process)

Job Title: Recruitment Coordinator (Voice Process)

Location: Baner, Pune

Work Mode: On site

Employment Type: Contractual Role

Salary: Best as per market standards

About PSG Global Solutions

PSG Global Solutions is a leading Recruitment Process Outsourcing (RPO) provider, delivering recruitment support across industries including staffing, healthcare, retail, logistics, IT, and customer support.

We combine offshore cost efficiency with high-performance standards to help clients achieve their hiring goals at scale. With a best-in-class Net Promoter Score of 82 and strong client retention, PSG is committed to service excellence, measurable results, and client.

Job Roles & Responsibilities

In the role of Recruiting Coordinator, you will be focused on interview scheduling and helping to guide our candidates, hiring teams and recruiters through the interview journey. In this role you will:

• Manage calendar events, demonstrating flexibility and problem-solving abilities to adjust or prioritize schedules based on last-minute changes
• Drive an exceptional customer experience through ensuring high levels of attention to detail and delivering high standards of support for our hiring teams and new hires
• Work closely in a team environment with the ability to partner with diverse teams across multiple client locations.
• Liaise with key business partners within the organization to drive and maintain hiring processes while adhering to tight deadlines and service level agreements (SLAs)
• Coordinate complex domestic and international travel arrangements
• Ensure the candidate experience represents the brand.
• Manage a variety of additional tasks which may include travel and expense support and other reporting as needed
• Foster alignment with peers to uphold global support standards.

Minimum Qualifications

• Experienced in Recruiting Coordination, project coordination, or event planning in a fast-paced customer focused environment
• Unrivalled attention to detail and consistent delivery of the highest quality of work
• Excellent written and verbal communication skills
• Strong interpersonal skills
• Customer orientated, focusing on quality and coaching your team for continuous improvement.

Preferred Qualifications

• Proven track record of driving process improvements
• Strong desire to provide outstanding customer service
• Ability to exercise tact, discretion and the initiative to efficiently meet the demands of multiple internal customers
• Skilled at effectively managing and prioritizing escalations or business critical situations
• Agile in ambiguity, with an ability to persevere and adapt under pressure