Real Estate CRM Executive (Maharishi Nagar)

Real Estate CRM Executive (Maharishi Nagar)

Company: Wealth Clinic-Sector-132 Noida

Job Location: Ghaziabad, India

Employment Type: Full-time

Experience Required: 1 - 4 years

Salary: 3,00,000 - 4,20,000 per year

We are looking for a CRM Executive to manage customer relationships, post-sales activities, documentation, and customer queries throughout the property buying journey. The candidate will coordinate with internal departments to ensure timely resolution of customer concerns and deliver an excellent customer experience.

Key Responsibilities

Manage customer interactions from booking to possession and post-sales support.

Maintain accurate customer records, CRM data, booking details, and documentation.

Coordinate with Sales, Accounts, Legal, Projects, and other departments for customer-related requirements.

Handle customer queries, requests, complaints, and service issues and ensure timely resolution.

Follow up on payment schedules, outstanding payments, documentation, agreements, and other formalities.

Provide customers with regular updates regarding project progress, payment status, possession, and documentation.

Maintain and update CRM systems with customer information, communication history, and activity status.

Coordinate site visits, possession-related activities, and customer meetings as required.

Prepare MIS reports, customer status reports, pending cases, and follow-up reports.

Track customer grievances and escalations and ensure proper closure within defined timelines.

Ensure proper documentation and record keeping of all customer communications.

Support the team in improving customer satisfaction, retention, and overall customer experience.

Key Skills

Customer Relationship Management

Excellent Communication Skills

Customer Handling & Query Resolution

Follow-up & Coordination

CRM Software Knowledge

MS Excel & MIS Reporting

Documentation & Record Management

Problem-Solving Skills

Interdepartmental Coordination

Time Management

Candidate Requirements

Graduate in any discipline.

14 years of experience in CRM, customer service, client servicing, or real estate.

Experience in real estate CRM/post-sales will be preferred.

Good verbal and written communication skills.

Solid follow-up and coordination abilities.

Comfortable working with MS Excel, CRM software, and reporting tools.

Should be customer-focused, organized, and capable of handling multiple customer requests.

Key Performance Indicators (KPIs)

Customer Satisfaction

Query Resolution TAT

Customer Follow-up & Closure

CRM Data Accuracy

Documentation Accuracy

Payment & Documentation Follow-up

Complaint Resolution

Post-Sales Customer Experience

Compensation: 25,000.00 - 35,000.00 per month

Work Location: In person .