Project Manager

This role is ideal for a hands-on, client-focused professional who excels at leading end-to-end project delivery from scoping and planning to successful implementation and closure. You will manage implementations of ITSM, CRM, and COTS solutions while ensuring high-quality delivery, strong stakeholder satisfaction, and seamless collaboration with international clients.

Key Responsibilities - Define and manage project scope, goals, deliverables, timelines, and success criteria in collaboration with clients and internal stakeholders

• Lead client-facing meetings including kick-offs, status updates, reviews, and steering sessions with clear, confident communication
• Coordinate with cross-functional teams (Engineering, Product, Marketing, and Operations) to drive aligned execution
• Proactively identify, manage, and mitigate project risks, dependencies, and issues
• Ensure all deliverables meet quality standards and client expectations throughout the project lifecycle
• Monitor project progress, manage change requests, and provide timely reporting to stakeholders Required Qualifications - 3–5 years of proven experience in Project Management, preferably in IT services or product implementations
• Hands-on experience in implementing ITSM (e.g., Freshworks), CRM, or other COTS products is highly desirable
• Bachelor’s degree in Business, Management, Engineering, or a related field
• Strong stakeholder management, leadership, communication, and interpersonal skills
• Demonstrated ability to work effectively in a fast-paced, client-driven environment
• PMP or equivalent certification is preferred
• Flexibility to work in European / US Morning time zones (12:00 PM – 9:00 PM IST) for effective collaboration with global stakeholders