Production Support Salesforce (Hyderabad)

Salesforce Production Support

Shift Timing : 6 AM to 2 PM & 2 PM to 11 PM ( Nightshift also there ) rotational shift

Work Location : Chennai / Hyderabad

Primary : Salesforce , Production Support

Incident Management Troubleshoot and resolve

production issues performance bottlenecks and system errors within SLA

Automation Code Debug Apex code Triggers Lightning Web Components LWC Flow automations and Process Builders

Integrations Monitor debug and maintain RESTSOAP APIs thirdparty middleware and system integrations

Responsibility

Release Management Support deployment cycles sandbox refreshes regression testing and postproduction validation

Data Admin Handle bulk data operations Data LoaderWorkbench data hygiene reportdashboard updates and security compliance

Collaboration Partner with crossfunctional business teams developers and Salesforce Support to resolve escalation items

Primary Skills

Troubleshooting RCA Log Monitoring Debug Logs Event Monitoring Root Cause Analysis Performance Tuning

Incident Release Management SLA Tracking JiraServiceNow PostDeployment Validation Emergency Patching

CrossFunctional Communication Stakeholder Management Vendor Escalation Technical Documentation

Salesforce Administration Security Model Roles Profiles OWD Sharing Rules Custom Objects Fields Page Layouts Validation Rules

Process Automation Salesforce Flows Process Builder Workflow Rules Approval Processes

Development Debugging Apex Classes Triggers Test Classes Lightning Web Components LWC Aura Components Visualforce SOQLSOSL .