Production Support Engineer – Java & Angular

Job Title: Production Support Engineer – Java & Angular

Experience: 7+ Years

Location: Bangalore (Onsite)

Employment Type: Full Time

Summary

Responsible for providing technical support, application maintenance, and enhancement development for supply chain applications. The role focuses on production incident resolution, ticket analysis, root-cause investigation, application performance optimization, and cloud health monitoring. Utilize Java 17, Angular 20, Splunk, ServiceNow, and Jira to troubleshoot application issues, manage incidents, implement enhancements, and improve system stability, scalability, and performance.

Roles and Responsibilities

• Provide production support and maintenance for supply chain applications, ensuring availability and business continuity.
• Manage incidents, service requests, defects, and enhancements using ServiceNow and Jira, ensuring timely resolution within SLAs.
• Troubleshoot production issues, perform root-cause analysis, and prevent recurring incidents.
• Develop and maintain backend services using Java 17 and frontend components using Angular 20.
• Analyze application logs using Splunk to identify errors, exceptions, and performance issues.
• Investigate JVM memory utilization, Out-of-Memory (OOM) errors, garbage collection, and memory leaks.
• Perform cloud health checks and monitor application availability, resource utilization, and system performance.
• Optimize application performance, improve code quality, and implement defect fixes and enhancements.
• Conduct impact analysis, unit testing, integration testing, and regression testing.
• Support application upgrades, deployments, releases, and post-deployment validation.
• Collaborate with QA, DevOps, architects, and functional teams to resolve complex technical issues.
• Maintain technical documentation, incident reports, and troubleshooting procedures.
• Identify automation opportunities and participate in code reviews, change management, and release planning.

Technical Skills

• Development: Java 17, Angular 20, REST APIs
• Supply Chain: Application Development, Support, Maintenance, and Enhancement
• Monitoring: Splunk Log Analysis and Application Monitoring
• ITSM and Ticketing: ServiceNow, Jira, Incident Management, Problem Management, and Change Management
• Production Support: Ticket Analysis, Troubleshooting, Root-Cause Analysis, and SLA Management
• Performance: Out-of-Memory Troubleshooting, JVM Analysis, Performance Tuning, and Optimization
• Cloud Operations: Cloud Health Checks, Application Availability, and Resource Monitoring
• Testing and Deployment: Unit Testing, Integration Testing, Regression Testing, Code Reviews, and Release Support

If interested, kindly share your resume at hr@runmapglobal.com