Product Owner - Patient Services & HUB Operations

Description

Experience: 7+ Years

Notice Period: Immediate Joiners Only

Role Overview

We are hiring a Product Owner to support Patient Services and HUB operations within a pharmaceutical environment. The role focuses on AI enabled solutions, workflow automation, data driven decisioning, and Salesforce-based platforms to enhance patient access, affordability, and support experiences.

The ideal candidate has strong Product Ownership experience, deep understanding of HUB models, hands-on Salesforce (Health Cloud preferred) expertise, and the ability to work closely with technical and business stakeholders.

Key Responsibilities

• Own and manage the product backlog for Patient Services and HUB capabilities
• Drive AI enabled use cases such as workflow automation, predictive insights, intelligent routing, and operational efficiency
• Collaborate with HUB operations, patient services teams, IT, vendors, and external partners
• Convert business needs into clear user stories and acceptance criteria
• Lead backlog grooming, sprint planning, demos, and retrospectives
• Act as the voice of the customer, prioritizing work based on value, risk, and impact
• Support Salesforce solutions including enrollment, benefits verification, copay, prior authorization, and case management
• Partner with data, AI, and engineering teams to deliver scalable, explainable, and compliant AI solutions
• Ensure adherence to HIPAA, GxP, and data privacy regulations
• Communicate roadmaps, progress, risks, and outcomes to stakeholders and leadership

Mandatory Skills

• 7+ years of Product Owner / Product Management experience
• Strong experience in Pharma Patient Services and HUB operations
• Hands on experience with Salesforce (Health Cloud preferred)
• Experience delivering AI driven or automation solutions (workflow automation, analytics, OCR, NLP)
• Strong understanding of HUB processes: enrollment, benefits verification, copay, prior auth, patient support
• Excellent stakeholder communication and decision making skills
• Experience working in Agile / Scrum environments

Good to Have

• Experience working with external HUB vendors
• Exposure to compliance heavy environments
• Knowledge of data privacy and consent management