Platform Architect – ServiceNow(ITSM, ITOM, ITAM & CMDB)

Seeking a Platform Architect with strong expertise in ServiceNow, Architecture Ownership: Lead the architectural design of the platform, ensuring accuracy, completeness, and long-term scalability.

Overall industry experience of 10 years in enterprise architecture, data management, ServiceNow modules and how CMDB supports core processes (e.g. ITSM, ITAM and IT operations).

• Technical Proficiency in ServiceNow: Strong expertise in CMDB, CSDM, ITSM, ITOM, and ITAM, including automation and integrations.
• Process Management & ITIL Knowledge: Skilled in process architecture, data governance, and alignment to ITIL best practices.
• Certifications: ServiceNow CSA and CIS certifications in ITSM, ITOM, or ITAM; CSDM certification preferred. ITIL certification is highly desirable.
• Automation & Scripting: Experience in workflow automation and scripting within ServiceNow to improve efficiency and data accuracy.
• Cloud & Integration Experience: Strong track record integrating ServiceNow with AWS, GCP, Kubernetes, and enterprise systems.
• Analytical & Data-Driven: Ability to transform CMDB and platform data into meaningful, actionable insights.
• Stakeholder Management: Able to work across technical and non-technical audiences, building trust and achieving alignment.
• Collaboration & Communication: Excellent interpersonal skills, working effectively with global teams, including daily collaboration with the Lead Platform Architect and CMDB Manager in AMS.
• Innovation & Continuous Improvement: Proactive in identifying architectural enhancements and future platform capabilities.