Operations Manager Order Fulfilment Apparel Industry Sector 62 (India)

Job Title: Operations Manager

Department: Operations

Employment Type: Full time

Job Summary

The Operations Manager is responsible for overseeing day-to-day operational activities, ensuring processes run efficiently, and managing a team to meet performance goals. This role serves as the link between team members and management, ensuring high standards of productivity, quality, and compliance with company policies.

Key Responsibilities

oversee end-to-end order processing, inventory management, logistics coordination, and supply chain performance

Supervise and coordinate daily operational tasks to ensure timely and accurate completion.

Lead, coach, and develop team members to improve performance.

Monitor KPIs (turnaround time, error rates, productivity metrics) and workflow efficiency.

Identify process bottlenecks and recommend improvements for operational efficiency.

Ensure compliance with organizational policies, procedures, and standards.

Manage resource allocation, scheduling, and workload distribution.

Support the onboarding and training of new team members.

Collaborate with cross-functional teams (e.g., HR, Finance, production, warehouse, Client Service) to support overall business goals.

Prepare and present operational reports and performance summaries to management.

Handle escalations and resolve operational issues promptly and effectively.

Understanding of production cost components (material, labour, freight, etc.).

Understanding of style details such as design specifications, fabric types, trims, sizes, and colours, unique style codes or SKUs for tracking.

Understanding of technical packs (tech packs), including measurements, patterns, and Bill of Materials (BOM).

Required Skills & Qualifications

· Master Degree in Business Administration, Operations Management, or a related field (or equivalent experience).

· 8–15 years of experience in operations, team leadership, or process management.

· Solid leadership, communication, and interpersonal skills.

· Proven ability to motivate and manage a team in a quick-paced environment.

· Analytical and problem-solving skills with attention to detail.

· Proficiency in MS Office, ERP systems, or relevant operational tools.

· Ability to multitask, prioritize, and meet deadlines under pressure.

Pay: ₹70,000.00 - ₹110,000.00 per month

Work Location: In person