Operations Manager

Key Responsibilities Oversee daily resort operations including Front Office Housekeeping Food Beverage Maintenance and Guest Services Ensure smooth coordination between departments to deliver a seamless guest experience Monitor and improve operational efficiency productivity and service quality Implement and enforce resort policies procedures and service standards Guest Experience Ensure high levels of guest satisfaction by maintaining service excellence across all touchpoints Address guest feedback complaints and special requests promptly and professionally Drive continuous improvement in guest experience through feedback analysis and service innovations Team Leadership Development Lead mentor and motivate departmental heads and operational staff Assist in recruitment onboarding training and performance evaluations Foster a positive work culture focused on teamwork accountability and service excellence Ensure adequate staffing levels and effective shift scheduling Financial Administrative Oversight Assist in budgeting forecasting and cost control initiatives Monitor operational expenses and identify opportunities to optimize costs without compromising quality Support revenue enhancement strategies in coordination with sales and marketing teams Prepare operational reports and KPIs for senior management Compliance Safety Quality Control Ensure compliance with health safety hygiene and environmental regulations Maintain quality assurance standards across all departments Coordinate with maintenance and security teams to ensure a safe and well-maintained property Conduct regular inspections and audits of facilities and operations Qualifications Experience Bachelor s degree in Hospitality Management Hotel Management Business Administration or a related field 5-6 years of progressive experience in resort or hotel operations with at least 2-3 years in a supervisory or managerial role Strong understanding of resort operations service standards and guest relations Proven leadership and people management skills Experience with budgeting cost control and operational reporting Skills Competencies Excellent communication and interpersonal skills Strong organizational and problem-solving abilities Ability to multitask and manage operations in a fast-paced environment Guest-focused mindset with attention to detail Proficiency in property management systems PMS and MS Office Flexible to work shifts weekends and holidays as required Preferred Attributes Experience in luxury or full-service resorts Knowledge of local tourism regulations and standards Strong analytical and decision-making capabilities Job Types Full-time Permanent Pay 30 000 00 - 40 000 00 per month Ability to commute relocate Shillong Meghalaya Reliably commute or planning to relocate before starting work Required Application Question s Current CTC Expected CTC Experience Supervising 2 years Required Work Location In person