Operations Manager - Business Process Services (BPS) (Pune)

Operations Manager - Business Process Services (BPS) (Pune)

Company: HigHRise Solutions

Job Location: Pune, Maharashtra, India

Employment Type: Full-time

Experience Required: 5 - 7 years

Job Description

Job Title: Operations Manager - Business Process Services (BPS)

Location: Pune

Job Description

We are looking for an experienced Operations Manager to oversee our Business Process Services (BPS) operations. The Operations Manager will be responsible for managing a team, ensuring operational efficiency, driving performance improvement projects, managing the transition of new business, and leading continuous improvement initiatives.

Responsibilities

Manage day-to-day operations of the BPS team

Develop and implement operational strategies to improve efficiency, quality, and client satisfaction

Drive performance improvement projects to enhance operational effectiveness

Manage the transition of new business, ensuring smooth integration and service delivery

Monitor key performance indicators (KPIs) and implement corrective actions as needed

Lead and motivate a team of BPS professionals to achieve performance targets

Collaborate with other departments to streamline processes and drive innovation

Ensure compliance with all relevant regulations and standards

Prepare and present reports on operational performance to senior management

Requirements

Bachelor's degree in Business Administration or a related field

Proven experience in BPS operations, with at least 5 - 7 Years in a managerial role

Robust leadership and team management skills

Excellent communication and interpersonal abilities

Analytical mindset with problem-solving skills

Ability to thrive in a fast-paced environment

Preferred Qualifications

Experience with process improvement methodologies such as Six Sigma or Lean

Knowledge of industry-specific regulations and standards .