Confident and Professional dealing directly with customers.
Outgoing team player with the ability to liaise with other team members and take the lead on decision making.
Positive and Pro Active attitude.
Working knowledge/understanding of Microsoft products.
Troubleshooting basic Server problems.
Ability to work under pressure.
Supportive and committed team player.
Experience of using Ticket Management tools.
Escalations are performed within the SLA timescales.
Good commutations with customers is required throughout incident lifecycles.
Job Responsibilities
Have excellent written and verbal communication skills.
Be organised and be able to work under pressure.
Detailed working knowledge of a range of networking and security technologies, including :
Cisco switches and routers.
Juniper switches and routers.
F5 Big-IP load balancers.
Check Point and Cisco ASA.
Able to demonstrate understanding of key networking concepts, including :
TCP/IP.
Layer 2 and layer 3 switching and routing.
Routing protocols such as BGP and OSPF.
Security solutions such as firewalls, IDS/IPS, VPN, and SSL Certificates.
Load balancing best practices.
Location
Bengaluru, Karnataka, India
Noida, Uttar Pradesh, India
About Company
At One Degree North we offer 'Delivered Human Capital Expertise’ services for E - Commerce / ITES /IT / Hospitality / Banking industry sector specialized in Voice,IT/Application, Back Office and KPO.