Perform complex changes within the managed security environment and manage and resolve customer fault and service outage / impairment events.
Investigation and resolution of impairment scenarios on MSS products.
Researching and implementing customer generated change requests for MSS products.
Generating incident cases and escalating to superordinate teams in accordance with time and severity-based SLA's.
Performs tasks associated with the installation, turn up and maintenance of Lumen security infrastructure.
Present as technical expert delivering solutions to Clients, internal business and third-party vendors.
Develop enhancements to existing solutions, promote creation of new tools, processes and applications.
Directly support, train and mentor tier I colleagues as a member of the team from a non-leadership position.
Communicate effectively
Job Responsibilities
Must have strong analytical and problem-solving skills.
Ability to analyse and solve complex issues and to efficiently handle multiple duties under pressure with minimal supervision.
Must have excellent verbal and written communication skills with a focus on security incident reporting.
Must be flexible and able to quickly adapt to change and prioritize tasks and responsibilities.
Manage technical workload and engage senior technicians and management.
Maintain solid working relationships, including collaborative technical activities with peers.
Experience in a security operations environment (limited security Event Management responsibilities), or in-progress formal information and network security training, or completed CompTIA Security+, CompTIA Network+, or SANS GISF.
Fortinet Firewall Experience Preferred.
Location
Bangalore Urban, Karnataka, India
About Company
At One Degree North we offer 'Delivered Human Capital Expertise’ services for E - Commerce / ITES /IT / Hospitality / Banking industry sector specialized in Voice,IT/Application, Back Office and KPO.