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Network Firewall Engineer|Bangalore|4+Yrs

  • One Degree North HR Services
  • India, B...
  • 4 - 7 Yrs

Job Description

  • Perform complex changes within the managed security environment and manage and resolve customer fault and service outage / impairment events.
  • Investigation and resolution of impairment scenarios on MSS products.
  • Researching and implementing customer generated change requests for MSS products.
  • Generating incident cases and escalating to superordinate teams in accordance with time and severity-based SLA's.
  • Performs tasks associated with the installation, turn up and maintenance of Lumen security infrastructure.
  • Present as technical expert delivering solutions to Clients, internal business and third-party vendors.
  • Develop enhancements to existing solutions, promote creation of new tools, processes and applications.
  • Directly support, train and mentor tier I colleagues as a member of the team from a non-leadership position.
  • Communicate effectively

Job Responsibilities

  • Must have strong analytical and problem-solving skills.
  • Ability to analyse and solve complex issues and to efficiently handle multiple duties under pressure with minimal supervision.
  • Must have excellent verbal and written communication skills with a focus on security incident reporting.
  • Must be flexible and able to quickly adapt to change and prioritize tasks and responsibilities.
  • Manage technical workload and engage senior technicians and management.
  • Maintain solid working relationships, including collaborative technical activities with peers.
  • Experience in a security operations environment (limited security Event Management responsibilities), or in-progress formal information and network security training, or completed CompTIA Security+, CompTIA Network+, or SANS GISF.
  • Fortinet Firewall Experience Preferred.

Location

Bangalore Urban, Karnataka, India