Job Description
- Perform complex changes within the managed security environment and manage and resolve customer fault and service outage / impairment events.
- Investigation and resolution of impairment scenarios on MSS products.
- Researching and implementing customer generated change requests for MSS products.
- Generating incident cases and escalating to superordinate teams in accordance with time and severity-based SLA's.
- Performs tasks associated with the installation, turn up and maintenance of Lumen security infrastructure.
- Present as technical expert delivering solutions to Clients, internal business and third-party vendors.
- Develop enhancements to existing solutions, promote creation of new tools, processes and applications.
- Directly support, train and mentor tier I colleagues as a member of the team from a non-leadership position.
- Communicate effectively
Job Responsibilities
- Must have strong analytical and problem-solving skills.
- Ability to analyse and solve complex issues and to efficiently handle multiple duties under pressure with minimal supervision.
- Must have excellent verbal and written communication skills with a focus on security incident reporting.
- Must be flexible and able to quickly adapt to change and prioritize tasks and responsibilities.
- Manage technical workload and engage senior technicians and management.
- Maintain solid working relationships, including collaborative technical activities with peers.
- Experience in a security operations environment (limited security Event Management responsibilities), or in-progress formal information and network security training, or completed CompTIA Security+, CompTIA Network+, or SANS GISF.
- Fortinet Firewall Experience Preferred.
Location
Bangalore Urban, Karnataka, India