Network Engineering Professional

Currently we have a requirement for a Network Enginnering professional for Kolkata with experience on SDWAN Operations Support (Velo Cloud, Fortinet & Cisco)

Interested candidates, please email us @ aparajita.senmajumder@bt.com

Please mention the below while sharing your resume

CTC

expected

Notice Period

Experience

Relevant Experience

Ok with Kolkata location: yes /No

Role Accountabilities

• Act as the L3 technical escalation point for complex network incidents and major outages.
• Manage and improve service performance against contractual SLAs and operational KPIs (FCR, MTTR, CSAT/NPS).
• Perform advanced troubleshooting across SD-WAN, Routing & Switching, Cloud, and Security technologies.
• Drive Problem Management activities, Root Cause Analysis (RCA), and Implementation of permanent fixes.
• Support network transformation, service improvement, and technology modernization initiatives.
• Review, validate, and implement network designs, changes, and operational procedures.
• Identify and deliver automation opportunities using Python, Ansible, APIs, and AI-driven tools.
• Leverage AI and AIOps platforms to enhance operational efficiency, troubleshooting, and service insights.
• Mentor and coach engineers through technical training, knowledge sharing, and best-practice guidance.
• Maintain technical documentation, SOPs, and knowledge articles to support operational excellence.
• Collaborate with customers, vendors, architects, and cross-functional teams to deliver successful outcomes.

Business Impact

• Ensure high customer satisfaction and retention through effective operational support.
• Support strategic transformation and modernization initiatives.

Skills and experience

Key Words

• L3 Incident Management 24*7
• SDWAN Operations Support (Velo Cloud, Fortinet & Cisco)
• Routing and Switching
• Automation (Python, Ansible, APIs)
• AI & AIOps (Copilot, Cisco AI Assistant, AI Canvas, Observability Platforms)

Qualifications

• ITIL Foundation highly desirable
• Good written and verbal English skills
• CCNP/CCIE (similar level of knowledge) mandatory
• Velo Cloud, Fortinet (NSE4, 5 & 7), Cisco SDWAN Certifications Preferred
• Cisco DevNet Associate Certification Preferred

Skills/Experience

• At least 7-9 years of relevant experience.
• Strong expertise in LAN/WAN technologies, including BGP, MPLS, OSPF, EIGRP, DMVPN, and IPsec.
• Strong operational and troubleshooting experience with Cisco (Viptela) SD-WAN.
• Experience in L3 troubleshooting, Major Incident Management, and Problem Management.
• Knowledge of Network Security, Firewalls, WLAN, and Cisco ISE.
• Exposure to Azure, AWS, and hybrid cloud networking.
• Ability to design, implement, and support complex network solutions.
• Full level understanding of the BT products solutions to a solid ‘basic’ level (e.g. same as Sales roles) and in-depth BT's operational/service processes would be beneficial
• Ability to organize and attend on international conference call and discuss technical issues
• Proven ability to support and operate end-to-end customer network solutions.
• Exposure to network automation tools and scripting technologies such as Python, Ansible, APIs, or similar platforms.
• Familiarity with AI-enabled operations, observability, and data-driven troubleshooting tools is desirable.

Soft Skills

• Excellent communication, Interpersonal and Negotiation skills - internally, analytical thinking and customer facing
• Collaborative Partnering with all the right people
• Managing internal and external stakeholders
• Self-starter, able to work with minimal guidance and supervision
• Team-player with good coaching skills, eager to learn and share skills and experience
• Enthusiastic and pro-active with a desire to improve service for the customer, and other internal users

Keen learner and support CI environment