Netbackup L3 Administrator

Experience- 8-10 years

Role & Responsibilities

• Lead a team of Backup & Recovery Administrators and provide 24x7 Production Support.
• Handle escalated incidents and critical tickets.
• Troubleshoot and resolve complex issues escalated from L1/L2 support teams.
• Anticipate and Predict Risks/Impact on Production Environment and handle Major Changes.
• Manage and Report Performance Dashboards with Capacity Planning.
• Perform root cause analysis and implement long-term solutions for recurring problems.
• Collaborate with Cohesity engineering and product teams for bug fixes and enhancements.
• Monitor system performance and proactively identify potential issues.
• Maintain detailed documentation of issues, resolutions, and best practices.
• Participate in on-call rotation for critical incident support.
• Ensure compliance with banking industry standards and security protocols.
• Design, Migration and upgradation of existing Backup Infrastructure.
• Provide advanced technical support for Cohesity products including backup, recovery, and data management solutions.
• Create suggested target backup schedules and operational plans.
• Design Media retention plans and media management process.
• Ensure all backup jobs are scheduled appropriately and expediently.
• Prepare Backup reports from the existing tools.
• Agent Installation and configuration of backups of FS, DB (Oracle, MSSQL, MySQL, PostgreSQL, MongoDB), AD, Exchange)

Job Requirements/Descriptions)

• Level 3 Backup & Recovery SME and Administrator.
• Good knowledge on Data duplication, deduplication and replication concepts.
• Well versed with Backup and Recovery planning and implementation.
• Media Management & Vendor Coordination.
• Troubleshooting complex problems.
• Candidate is expected to have complex production support experience.
• Backup Solution Server / Client installations.
• Patching & Upgradation.
• Advanced documentation skills.
• Recovery of Backup Server from failure.
• Change Management Planning and Implementation.
• Disaster Recovery Support (plan & participate).
• Backup tool migration.

Technical Skills Required

• Expert in design, configuration and implementation of Cohesity.
• Hands-on experience with Veritas NetBackup (Cohesity) platform (DataProtect, Helios, SmartFiles, etc.).
• High Availability Configurations.
• Custom Design.
• Performance Management of Backup Infrastructure.
• Tape Library configuration.
• Disk to Disk and Disk to Disk to Tape configurations.
• Recovery experience with specific backup modules like Oracle, MSSQL, MS Exchange, VMWare snapshot and SharePoint.
• Knowledge on BMR backup configuration and recovery.
• Knowledge on Cohesity replication and reporting.
• Knowledge on restoration from tape library.
• Exposure on VMWare infra

Specific Domain/Technical/Functional skills

• Strong troubleshooting skills in Backup Infrastructure environment and advanced problem-solving skills.
• Proactive measures and preventive measures for problems/errors.
• Management of Backup SLAs and KPIs.
• Liaise with vendors & OEMs for the technical issues / escalations.
• Drive major incidents and resolutions.
• Documentation & Operational performance reporting.
• People management and skills development.
• Own and Drive Service Improvement plans.
• Identify, own and mitigate risks.
• Ensure compliance to client and organization processes and policies.
• Perform backup performance tuning.
• Should have relevant scripting knowledge.
• Preparing scripting tools for automation.
• Exposure to mid-range & high-end servers and backup appliances.
• Exposure on clustering & High Availability.
• License Management.
• Enable and support the team in resolving day-to-day production issues, disaster recovery exercise, capacity planning and other activities as may be necessary.
• ITIL Certified preferred.