MODULE LEAD - Salesforce Administration

Job Title: Salesforce Support Engineer

Location: Bangalore, India

Years of Experience: 58 Years

Job Summary

We are seeking a skilled and proactive Salesforce Support Engineer with 58 years of experience to join our financial services technology team. This role is ideal for someone who thrives in a fast-paced support environment, understands the nuances of the insurance domain, and can ensure the smooth operation of Salesforce platforms across business units. You will be the go-to expert for troubleshooting, user support, and platform optimization.

Responsibilities

• Provide day-to-day support for Salesforce users across sales, service, and operations teams.
• Demonstrate expertise in Salesforce Data Cloud.
• Troubleshoot and resolve issues related to workflows, data integrity, user access, and integrations.
• Collaborate with business analysts and developers to translate support tickets into long-term solutions.
• Maintain and enhance Salesforce configurations, including custom objects, fields, page layouts, and validation rules.
• Support insurance-specific processes such as policy management, claims tracking, and customer onboarding.
• Monitor system performance and proactively identify areas for improvement.
• Assist in user training, documentation, and onboarding for new features or releases.
• Ensure compliance with data privacy, security, and regulatory standards relevant to financial services.

Mandatory Skills

• 58 years of hands-on experience in Salesforce support or Salesforce Administration.
• Salesforce Certified Administrator (mandatory).
• Strong understanding of Salesforce Data Cloud, Sales Cloud, and Service Cloud.
• Proficiency in troubleshooting Apex errors, Flow issues, and integration failures.
• Excellent Communication Skills and TA-Stakeholder management skills.
• Experience with support tools like Jira, ServiceNow, or similar ticketing systems.

Preferred Skills

• Experience working in the financial services industry, preferably insurance.
• Familiarity with insurance workflows such as underwriting, claims, and policy servicing.

Qualifications

• Additional Salesforce certifications (e.g., Advanced Administrator) are a plus.

Salesforce Administration