Marine Travel Consultant (AOH)

We are looking for experienced Marine Travel professional with a passion for delivering seamless travel solutions in a fast-paced, 24/7 environment? We are looking for a proactive and customer-focused After Office Hours (AOH) Marine Travel Consultant to join our team in Mumbai and provide critical travel support for global marine operations.

Key Responsibilities

• Arrange and manage domestic and international travel bookings for marine crew members of multiple nationalities.
• Prepare, coordinate, and monitor complex travel itineraries, ensuring cost-effectiveness and operational efficiency.
• Handle urgent, last-minute, and emergency travel requirements with minimal supervision.
• Issue, reissue, exchange, and refund airline tickets in accordance with airline policies and client requirements.
• Provide after-hours travel support to vessels, crew managers, and stakeholders across different time zones.
• Ensure compliance with airline fare rules, routing restrictions, and ticketing procedures.
• Coordinate crew change travel arrangements while maintaining uninterrupted operational support.
• Assist with visa-related travel requirements, transit regulations, and seafarer documentation.
• Liaise effectively with airlines, travel partners, agents, and internal stakeholders to resolve travel issues promptly.
• Maintain accurate booking records and ensure adherence to company procedures and service standards.

Requirements

Minimum 2 years of experience in a marine travel agency or marine travel environment.

Proven experience handling

• Marine crew travel bookings
• Multi-national crew movements
• International flight reservations and ticketing

✅ Strong knowledge of

• Airline fare construction and routing
• Ticket issuance, reissues, refunds, and exchanges
• Travel documentation requirements

✅ Hands-on experience with

• Galileo GDS
• Amadeus GDS

✅ Excellent communication skills in English (written and verbal).

✅ Ability to

• Work independently with minimal supervision
• Prioritize multiple tasks in a fast-paced environment
• Meet strict deadlines and service-level expectations

✅ Willingness to work rotational shifts, including weekends and public holidays, as required for after-office-hours operations.

Preferred Qualifications

• Experience managing marine crew changes and offshore travel requirements.
• Familiarity with visa processing, immigration regulations, and seafarer travel documentation.
• Knowledge of maritime industry travel procedures and global crew logistics.