Manager - People Partner

Key Responsibilities

Partner with regional stakeholders to enable commercial goals

• Partner the Regional Manager and coach Store Managers on leadership, team health, performance and colleague experience.
• Partner with RM, TA team and Store Managers to ensure timely and quality hiring for all roles.
• Support new store openings by ensuring recruitment, onboarding and people readiness.
• Support store closures, expansions and restructures and ensure smooth colleague transitions.

Leadership Coaching & Manager Capability

• Coach Store management on performance, conduct, attendance, conflict and team effectiveness.
• Spend time in stores observing leadership behaviours, giving candid feedback and helping managers build healthy, customer-focused teams.
• Support managers in improving working conditions for colleagues, follow up performance and development plans and ensure managers take ownership of their teams.

Improve colleague experience and strengthen culture

• Use attrition, engagement, ER, hiring, store visit and NPS signals to identify stores requiring focused action.
• Enhance colleague experience by ensuring fair working conditions, clear expectations and timely issue resolution, clarify M&S behaviours to strengthen culture.

Build talent, capability and compliance discipline

• Facilitate talent, succession and development actions for management and key store roles.
• Ensure labour laws, M&S policies,performance calibration,reward & recognition activities and annual people processes are consistently followed across region.
• Ensure timely and fair resolution of employee relations, grievance issues. Conduct regular people audits and follow up closure of disciplinary process, POSH, statutory and working-condition risks.

Key Skills

• 8-+ years people management experience
• Practical experience coaching teams and managing employee issues, performance, engagement and culture actions.
• Good understanding of Indian labour laws, statutory compliance, POSH and employment practices across states.
• Ability to use people data and store insight to prioritise practical action and hold leaders accountable.
• Strong partnership with Regional Managers, Store Managers, TA, Learning and People Operations.
• Minimum Consistently Delivers Expectations rating in the last performance review; clear service record with no disciplinary action initiated.