Manager Operations- Travel

🚀 We're Hiring | Manager Operations - Travel

Location: Kolkata | Work from Office

Journey Partner is a fast-growing travel company specializing in Domestic & International Holidays, Corporate Travel and MICE solutions. We are looking for an experienced and passionate professional to lead our Operations team and deliver exceptional travel experiences.

Position

Manager – Operations

Eligibility

✅ Mandatory Qualification

• MBA in Travel & Tourism from the Indian Institute of Tourism and Travel Management (IITTM)

✅ Experience

• Minimum 5 years of hands-on experience in the Travel & Tourism industry.
• Experience in handling Domestic Holidays, International Holidays and MICE operations is essential.

Key Responsibilities

• Lead and manage end-to-end travel operations for Domestic, International and MICE assignments.
• Supervise and mentor the Operations team to ensure timely and seamless execution of travel services.
• Coordinate with airlines, hotels, DMCs, transport providers and other travel partners.
• Oversee itinerary planning, reservations, visa coordination, travel documentation and operational compliance.
• Ensure high standards of customer service and prompt resolution of operational issues.
• Develop and maintain strong relationships with suppliers, vendors and business partners.
• Monitor operational efficiency, service quality and cost optimization.
• Drive process improvements and implement best operational practices.

Desired Skills

• Strong leadership and team management abilities.
• Excellent communication, negotiation and stakeholder management skills.
• In-depth knowledge of Domestic, International and MICE travel operations.
• Strong problem-solving and decision-making capabilities.
• Ability to work in a fast-paced, customer-focused environment.
• Proficiency in MS Office and travel-related operational systems.

Why Join Journey Partner?

• Be part of a rapidly growing and dynamic travel company.
• Lead exciting Domestic, International and Corporate travel projects.
• Opportunity to shape operational excellence and contribute to organizational growth.
• Collaborative work culture with excellent career advancement opportunities.